POSITION SUMMARY:

As our Store Manager, you will oversee the day-to-day operations of our store, ensuring that every customer receives a superior experience while upholding all Coughing Cardinal USA, LLC rules and company policies. Your role will be pivotal in shaping the success of our team and store.

• Lead with Excellence: Deliver a top-notch customer experience, ensuring every interaction is positive and professional.
• Manage Inventory: Oversee inventory to guarantee compliance and maintain optimal stock levels.
• Train and Develop: Manage, train, and support staff, providing ongoing education and feedback to foster growth and adherence to company standards.
• General Operations: Conduct daily cash handling, maintain accurate records, and manage staff schedules. Ensure all paperwork is completed accurately and promptly.
• Communicate Effectively: Maintain clear and open lines of communication with all levels of staff and management, and lead staff meetings to keep everyone informed and engaged.
• Solve Problems: Troubleshoot and resolve store issues, from technical glitches to customer concerns, ensuring smooth operations.
• Foster Team Spirit: Create a positive and collaborative work environment, motivating your team and promoting a culture of excellence.

DUTIES AND RESPONSIBILITIES:

• Proven Leadership: 2-3+ years’ experience managing a retail team effectively with a strong history.
• Product Knowledge: Extensive product knowledge across all smoke shop product lines.
• Organizational Skills: Highly organized individual with excellent multitasking abilities, ensuring all store operations run smoothly.
• Communication Skills: Exceptional communicator who is positive, approachable, and able to manage diverse situations with ease.
• Integrity: Must be twenty-one (21) or older, pass a background check, and have an insurable driving record.
• Drive sales and profitability through customer satisfaction.
• Display strong merchandise throughout the store and execute plan-o-grams.
• Ensure merchandise is properly priced, displayed, and stocked according to inventory levels appropriate for each individual store.
• Ensure efficient day-to-day operations of the store and maintain a working knowledge of products and services.
• Supervise, train, and develop store employees in all areas and functions required to run the store effectively and efficiently.
• Ensure all employees provide outstanding customer service.
• Ensure all expenses are maintained within the planned budget through weekly reporting metrics in coordination with the General Manager (i.e.: Headcount, budget, Leave, FMLA, Disciplinary actions, trending sales)
• Be familiar with and enforce all company policies and the employee handbook.
• Oversee the implementation of special promotions and advertising events.
• Maintain effective communication between store and all support departments through reporting, in-person meetings and virtual meetings as needed.
• Ensure the store is following OSHA requirements and all safety procedures to include anything in the store that may be a hazard to employees or customers.
• Promptly manage any escalated customer complaints, questions, or concerns in a professional and friendly manner
• Additional duties, as assigned.

• 2-3 years of retail management experience
• Flexibility to work and open store as needed.
• Proven skills in business analysis, with the ability to execute company standards, goals, and financial plans successfully.
• Experience producing results, managing, and developing employees, and succeeding in a retail environment.
• Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a meticulous manner.
• Demonstrate effective communication and leadership skills for effective problem solving.
• Initiative-taking leader capable of motivating others to achieve company goals.
• Excellent verbal and written communication and customer service skills in-person and over the phone
• Must possess strong work ethic and people skills and be highly organized, able to multi-task and be meticulous in a demanding environment.
• Intermediate to advance computer skills (spreadsheets, presentations, reporting)

TECHNOLOGY & SPECIAL ACCESS:

• Cell phone and email account required.
• Access to store keys, alarm system, and safe
• HRIS system access and company credit card

Job Type: Full-time (Exempt)

Shift: Morning / Day / Evening and Weekend availability as needed to be successful

BENEFITS:

• Medical Insurance
• Dental insurance
• Vision Insurance
• 401K
• Paid Time Off (PTO)
• Employee discount
• Performance Bonus - Future adjustments to salary will be based upon performance.

Work Location: Assigned Missouri Store Location