Starbucks Shift Leader Essential Functions: Engage with guests, offer product information, using suggestive selling techniques, and sampling products Ensure quality beverages, whole bean, and food products are consistently provided for all guests by ensuring entire team is adhering to all recipe and presentation standards Ensure guest orders are completed in a timely manner, and to their satisfaction Owns the Starbucks area experience including cleanliness, guest-facing signage, audio/visual components, and ensures the highest level of welcoming and promptness from Starbucks team members Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team Monitors the preparation of beverages to ensure that Starbucks standards for quality, portioning and consistency are followed, making corrections as needed Leadership: Administers formal and informal training, including, but not limited to onboarding, food and beverage preparation, food handling, recipe compliance, guest service and use of systems and equipment Assigns work tasks and activities, prepares schedules, and ensures that all shifts are covered Engages in all aspects of leading team members, including interviewing, hiring, evaluating, coaching, counseling, recognition, team building and development Applies corporate and department policies consistently and equitably Maintains a working knowledge of all applicable brand standards, CBAs, and all procedures and protocols to maximize brand and labor relations, and teaches team members these standards Accountable for the execution of all closing and opening requirements and participates in the cleaning and setting up the outlet for the next shift Adhere to all regulatory, company, and department policies and procedures Cleanliness and Safety: Troubleshoots equipment issues with espresso machine, grinder, and other related equipment Follows guidelines for maintenance of cleanliness and sanitation standards Ensure team members are consistently operating tools and equipment, while following all safety policies and procedures Inspects food service equipment to determine proper care, use, and operation Promptly reports operational and safety problems to store leadership Stocking, Storage and Receiving: Completes inventory to ensure adequate supply of items necessary for operation Ensures food and beverage display areas are stocked according to current specifications Receives ordered materials, check purchase receipts and invoices Stores merchandise received and rotates stock in refrigerators, freezers, or storage rooms according to food handling guidelines and requirements Monitors and handles prepared foods according to instructions and for compliance with health code regulations Knowledge, Skills & Abilities: Must be able to perform the essential functions of this position with or without reasonable accommodation Ability to speak, read and comprehend instructions, short correspondence, and policy documents, understand menus and brand standards as well as converse comfortably with individuals Ability to work in a fast-paced environment in an efficient and controlled manner Ability to work and communicate successfully with all levels of store support management and subordinates Ability to plan and organize the activities of others Ability to work a flexible schedule, including opening, closing and weekend and holiday shifts Strong organizational and analytical skills Ability to demonstrate personal initiative and exceptional guest service Ability to function as a team member and get along with others Ability to stand for long periods of time Ability to lift, carry, push, pull, bend, and twist while handling product Education and Experience: High school diploma or GED required One (1) year retail / customer service leadership experience Prior cash handling experience preferred Work requires knowledge of computer programs- Microsoft Suite. Required Certification/License: Not Required