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If you are interested and qualified for this role, we invite you to apply. The Senior Retail Lending Closer specializes in preparing and reviewing loan and mortgage closing packages and paperwork. This role ensures the accuracy and completeness of the documentation. The Senior Retail Lending Closer manages through resolution any concerns, problems, and/or documentation issues. The role works closely with lending staff and is a critical part in ensuring necessary due diligence is completed on consumer loan and mortgage closing requests. Essential Functions/Responsibilities Has advanced knowledge of the consumer and mortgage product lines that you are assigned to, origination systems, all applicable laws, TRID and the bank's lending policies and procedures. Reviews loan approvals, supporting documentation, and systems to determine due diligence is completed prior to preparing closing documents. Assure mortgage loans are closed in accordance to regulatory and investor guidelines. Responsible for sending mortgage closing instructions and reviewing HUD-1 Settlement statements to assure adherence to Regulatory and Investor guidelines. Partners with lending staff and addresses any documentation deficiencies or issues prior to scheduled loan closing. Prepares all applicable disclosures and closing documents in accordance with company policy and guidelines. Maintains open lines of communications with all parties in a timely fashion. Ensures compliance with underwriting, government regulations, and company requirements. Minimum Knowledge, Skills, and Abilities Needed to Perform Essential Functions of the Job • Cross-trained on at least 2 programs within the Retail Lending Closing team • A willingness to learn and understand processes and procedures • Detail-oriented and organized with excellent communication, phone and customer service skills • Strong computer skills; loan industry software preferred • Mathematical and calculation skills needed to ensure accuracy • Teamwork and collaboration skills while assisting and training less experienced members • Ability to adapt as programs and procedures are updated

Preferred Knowledge and Skills Problem solving to ensure various solutions are explored Time management Strong collaborator Level of Complexity and Scope Acts autonomously on processes and uses judgement on moderate problems Has broad knowledge of the internal processes, systems, and solutions Reviews and enhances procedures and policies with the manager as processes change. Proactively suggests process changes for improved efficiencies and to better the customer experience. Has the ability to be a cross functional leader Knowledge to work in the test environment as we work through process/system updates Degree of Independence and Decision-Making Follows established guidelines with proficiency Works with limited supervision and escalates complex decisions needed Collaborates with management Uses subject-matter expertise to advise others Required Supervisory Responsibilities Physical Requirements • Prolonged periods of deskwork. • Frequent use of computer, keyboard, phone and office equipment. • Occasional moving within the office or to other locations within the building. • Occasionally lifting and carrying light objects, typically up to 10-15 pounds. • Occasionally reaching for items on shelves or in drawers. • Clear and effective communication in person and over the phone. • Ability to move within an office environment.

Compliance Statement Development and Training Benefits We have relevant, thoughtful benefits and programs that support every aspect of our associates' holistic wellbeing. Please review our . Incentive Eligibility All roles are incentive eligible with the exception of Co-Op, Intern, or Student positions. It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, color, religion, national origin, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E-Verify Employer.