Shift Supervisor / Customer Experience Specialist

Join Whistle Express - Where Every Wash is a Win, and Growth Drives Success! Are you ready to take on a key leadership role in a dynamic, community-focused organization? Whistle Express is seeking enthusiastic and responsible individuals to join our team as Shift Supervisor / Customer Experience Specialist . With over 140 locations and ambitious plans for expansion, we're on the lookout for goal-oriented and customer-focused leaders like you to help propel our success! At Whistle Express, our mission is straightforward: Deliver the best car wash experience while making a positive impact on our customers and communities. We don’t just wash cars; we craft memorable experiences, ensuring every customer leaves with a smile. Core Values That Drive Our Success Growth : We believe in continuous improvement, both personally and professionally. Ownership : We take pride in our work and embrace our successes and challenges. Accountability : We hold ourselves and each other to the highest standards. Transparency : We value openness and honesty in all aspects of our business. Pride in What We Do : Every car wash reflects our dedication to quality and customer satisfaction. Your Role as a Shift Supervisor As a Shift Supervisor / Customer Experience Specialist , you will be instrumental in daily operations, ensuring the highest levels of customer satisfaction while guiding the team during shifts. Here's an overview of your responsibilities: Customer Engagement : Welcome customers, answer inquiries, promote our unlimited wash memberships, and educate new customers on our array of wash options and services. Operations & Safety : Direct vehicles into the wash tunnel, prep vehicles, and oversee equipment to maintain smooth, safe, and efficient operations. Team Leadership : Serve as a key holder responsible for opening and closing procedures, leading staff in the absence of the Assistant Site Leader or Site Leader. Attention to Detail : Perform vehicle checks, uphold our 'Sparkle Assurance' standards, and ensure each wash exceeds customer expectations. Whistle Express offers multiple paths for career advancement. Dedicated Shift Supervisors can advance to roles such as Assistant Site Leader, Site Leader, or take on specialized positions like Trainer or Maintenance Technician. Perks & Benefits Competitive Pay with uncapped monthly commissions Paid Time Off (PTO) 401(k) with Company Match Commission Opportunities Service Awards Employee Discounts Paid Holidays Free Car Washes Flexible Scheduling Paid Training A Culture of Growth & Opportunity Why Choose Whistle Express? We’re offering more than just a job - we’re offering a career with purpose. With over 140 locations and a roadmap for continued growth, Whistle Express is committed to helping our team members succeed and grow alongside us. Make an Impact with Whistle Express! If you're a natural leader eager to enhance your customer service, operational efficiency, and team leadership skills, we want to hear from you. Apply today and take the next step in your career as a Shift Supervisor at Whistle Express. Your commitment to developing your leadership skills will help drive our success and your career advancement. Ready to Lead and Make an Impact with Whistle Express? Apply Today! #sales #customerservice Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.