Role Description The Shift Manager will help ensure the retail shop operates in accordance with the company's principles, systems, and culture. The ideal candidate will be responsible for leading and supervising the team during their shift, ensuring excellent service to team members and guests, and supporting management in day-to-day operations and goals. The Shift Manager will have strong leadership and communication skills, and a passion for guest service. Provide exceptional guest service and ensure all guests have an excellent experience Lead and supervise the team during their shift, including delegating tasks, providing coaching and feedback, and ensuring adherence to company policies and procedures Train and coach team members to ensure they deliver exceptional guest service and are knowledgeable of product and operations Work collaboratively with the Co-Manager and General Manager to ensure store goals are being met Continuously develop knowledge of product, industry trends, and guest preferences; identify areas for improvement and opportunities for growth. Communicates to staff pertinent information regarding shop involvement, promotions, changes in systems or principles. Coach and assist in maintaining the highest standards of cleanliness and food safety Qualifications Strong leadership and communication skills Ability to work in a fast-paced environment and manage multiple tasks simultaneously Ability to motivate and coach team members to achieve their goals Strong organizational and problem-solving skills Proficient in Microsoft Office and retail management software Ability to be self-motivated, problem-solver, and take initiative Ability to be productive, punctual, reliable, and adaptable Excellent communication skills verbal, written and listening skills Benefits Cocoa Dolce offers comprehensive benefits package including paid holidays, vacation time, medical, dental and vision insurance, 401k matching and generous discounts