Shift Leader Position Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing feedback to Management. Competencies Great Focus Understands and exceeds guest expectations, needs and requirements Displays a sense of urgency with guests Seeks ways to improve guest satisfaction; asks questions, commits to follow-through Resolves guest concerns by following Brand recommended guest recovery process Passion for Sets and maintains high standards for self and others, acts as a role model Consistently meets or exceeds goals Problem Solving and Decision Making Identifies and resolves issues and problems Uses information at hand to make decisions and solve problems; includes others when necessary Interpersonal Relationships & Influence Develops and maintains relationships with team members Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments Skills and Qualifications Restaurant, retail, or supervisory experience Ability to work up to 35 hours At least 18 years of age (where applicable) Responsibilities Team Environment Support a respectful team environment Communicate shift priorities, goals and results with team members Support the training of crew members as requested Provide coaching and feedback to crew members Operational Excellence Create and maintain a guest first culture in the restaurant Operate with Sense of Urgency to deliver speed targets Ensure Brand standards, recipes, and systems are executed Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines Manage proper team deployment to deliver team service Profitability Drive sales goals and results Execute restaurant standards and marketing initiatives Manage cash over/short during shift Ensure all products are prepared according to Brand standards Minimize waste You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.