Shift Leader

7 Days Old

Shift Leader

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

  1. Maintain Operational Excellence
    • Support a respectful team environment
    • Communicate shift priorities, goals and results with team members
    • Support the training of crew members as requested
    • Provide coaching and feedback to crew members
  2. Work in a Team Environment
    • Create and maintain a guest first culture in the restaurant
    • Resolve guest issues
    • Ensure Brand standards, recipes, and systems are executed
    • Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
  3. Drive Profitability
    • Drive sales goals and results
    • Execute restaurant standards and marketing initiatives
    • Manage cash over/short during shift
    • Ensure all products are prepared according to Brand standards

Skills/Qualifications

  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Math and writing skills
  • Basic computer skills
  • High School diploma or equivalent, preferred

Competencies

  1. Passion for Results
    • Understands and exceeds guest expectations, needs and requirements
    • Develops and maintains guest relationships
    • Displays a sense of urgency with guests
    • Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
    • Resolves guest concerns by following Brand recommended guest recovery process
  2. Guest Focus
    • Sets and maintains high standards for self and others, acts as a role model
    • Consistently meets or exceeds goals
    • Contributes to the overall team performance; understands how his/her role relates to others
  3. Problem Solving and Decision Making
    • Identifies and resolves issues and problems
    • Uses information at hand to make decisions and solve problems; includes others when necessary
  4. Interpersonal Relationships & Influence
    • Develops and maintains relationships with team
    • Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
Apply
Location:
Waukegan

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