Shift Lead When you join Panera as a Shift Lead, you join in our belief that food should not only taste good, but also be good for you. You will be a part of something special where you will have the opportunity to connect with our amazing customers, impact our growing business, and most importantly serve local communities across the country. Come make a difference with Panera as a Shift Lead today! This is a great opportunity to begin developing your management skills and prepare for a potential career path as a restaurant manager at Panera. About the Shift Lead position: Support operational excellence and strive to consistently exceed customer expectations Take the lead, with responsibilities that range from assisting customers to supporting the entire bakery-cafe team Inspire associates to have fun while delivering a great guest experience Work as a team player with a passion for continuous learning Provide recognition and constructive feedback throughout the shift as appropriate Establish a culture of excellent customer service Efficiently resolve conflicts among associates and between customers and associates Enforce compliance with safety policies and regulations Communicate with upper management regarding operations and personnel. Isn't it time for you to LOVE your Job? WE PROMOTE FROM WITHIN