Service Writer
New Today
Company Description
$19 - 21 / hour
About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!
Job Description
The Service Writer works with customers to document vehicle problems and schedule automotive repair service with the service team. The Service Writer is needed to do the following task but not limited to the following task:
Essential Duties and Responsibilities
Procure parts needed for repairs and enter all information into Fleet database for accurate billing.
Answer incoming service calls
Maintain and schedule service appointments
Track repair status and update customers
Run errands as necessary (picking up parts, dropping off materials, transporting vehicles)
Deliver parts and run errands for mechanics, as directed
Maintain other duties as directed by the foremen & mechanics
Picking up and dropping off clients as needed
Interact with clients and/or visitors in a professional, courteous, and problem-solving manner
Assist with the upkeep of the inventory system in place
Prioritize multiple tasks and efficiently complete tasks to ensure deadlines are met in a fast-paced environment
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Valid & Current FL Driver’s License & Clean Motor Vehicle Report
Previous automotive service advisor experience heavily preferred.
Ability to understand and relate technical issues
Excellent communication and customer service skills
Strong record keeping
Education and/or Experience
High school diploma or equivalent preferred. Minimum of one year experience required.
Certificates, Licenses, Regestrations
Valid Driver’s license.
Additional Information
Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
K with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (, hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
- Location:
- Ocoee