Service Support Specialist - Part Time at Mosaic summary: The Service Support Specialist coordinates care services by managing referrals, scheduling, and communication between care workers and clients to ensure quality home and community-based support. This role involves relationship-building with managed care plans, case managers, and community partners, while also handling client intake assessments, service plans, and incident investigations. The position requires bilingual skills, leadership qualities, and a strong commitment to organizational values and client-centered care. **This is a part time position and does require individual to be bilingual** If making a positive impact in the lives of others is a constant on your to-do list — you’ll LOVE working with a team that puts people first. We’re looking for a Service Support Specialist to join our team! At Mosaic, we empower people to live as independently as possible. As a Service Support Specialist, you’ll be responsible for receiving, accepting and documenting all new referrals and developing and maintaining relationships within the community. You will also coordinate the Direct Care Workers (DCW) from inception to assignment and beyond, ensuring services are provided in a manner that is consistent with our mission. Who will love this job: An efficient planner – you get a thrill out of keeping information and people organized and can both anticipate and overcome roadblocks, making you an excellent problem solver A leader and a coach - you care about the success of your team and the people they serve A creative problem-solver - you aren’t afraid to analyze a situation, identify potential problems and make any necessary adjustments A mediator - you’re a catalyst for building trusting relationships, naturally drawing people together while remaining calm and focused, even in emotionally charged situations What you’ll do in this role: Fosters relationships with Managed Care Plans, Case Managers, community partners, and referring entities for home and community based services (HCBS) Assists with intake assessments of new clients to review conditions, treatment and expectations for care Assists in developing a service plan to address identified individual client needs in accordance with company procedures Assists in conducting ongoing client home visits to ensure proper care and standards are met Assists to ensure all contractual obligations are met by direct care workers, review and correct any deficiencies in a timely manner Assists to ensure notification to direct care worker if service termination occurs Adjust and manage scheduling changes Assists with the Investigation and research of incident and grievances Support with DCW onboarding and client monitoring procedures Coordinate with service delivery to update revisions Commitment to Our Values: At Soreo, we believe in creating a workplace where everyone has the chance to contribute and succeed. This commitment is not just a policy, it's the way we work. It's good for the workforce, it's good for Soreo, and it's the right thing to do. You should have: High school diploma or equivalent required. Two years of supervisor experience required (may be substituted with college studies, equally). Preferred minimum one year of experience with service coordination or delivery. CPR/First Aid certification, Article 9 and Principles of Caregiver certifications Keywords: service support specialist, home and community-based services, care coordination, client intake assessment, direct care worker management, incident investigation, bilingual support, community partnership, care planning, client monitoring