The Role: We are seeking a proactive and customer-focused IT Helpdesk/Support Specialist to join our team. In this role, you will provide technical support and troubleshooting for a primarily Mac-based environment, ensuring seamless operation of IT systems and conference room technology. You will play a critical role in maintaining efficiency and delivering high-quality IT services to our team. This is a temporary, part-time position beginning as a 6-month opportunity, with the potential for conversion to a permanent role based on business needs and performance. The role requires an average commitment of approximately 20-25 hours per week, Monday through Friday, and on-site presence at our El Segundo, California office. At Wpromote, we believe that great work is only possible with great people. Our goal is to build a better, more inclusive work environment and support our people at every stage of their careers by prioritizing a strong work-life balance through our policies and benefits listed below. As a Best Place to Work according to both Ad Age and Glassdoor and Adweek’s Fastest Growing Digital Agency, we are moving fast to expand our teams and bring new experts into the fold to keep pushing the boundaries of what’s possible in marketing. The anticipated hourly rate for this role will be $33.00/hr – $40.00/hr, based on a variety of factors unique to each candidate, including skill set, years and depth of experience, education and certifications, competitive benchmarks, scope of responsibility, market dynamics, geographic location, and the respective state’s salary threshold for exempt employees. At Wpromote, pay ranges are subject to change and are based on specific market medians for similar jobs according to third-party salary benchmark surveys. Individual pay within that range can vary due to skills, experience, and available budget. *This role will primarily support our onsite needs at the Los Angeles office, where you can join in on learning and development opportunities, fun events, take advantage of a space to work, and collaborate in person!

**This position is not eligible for immigration sponsorship Important Notice: Beware of Job Scams

Wpromote recruiting communications will only be sent through our official channels via wpromote.com email addresses. If you see a posting elsewhere that is not reflected on Wpromote.com/careers, it may be a fraudulent posting. We do not require payment or fees during the hiring process nor do we request sensitive information, such as Social Security numbers or payment details. Please safeguard yourself against possible scams and contact us if you encounter any suspicious activity. #LI-SD

You Will Be Serving as the primary helpdesk support, diagnosing and resolving technical issues through analysis and corrective action.

Ensuring all conference rooms are equipped with properly functioning technology before meetings.

Providing direct and remote IT support for laptops, primarily within a Mac environment.

Maintaining timely communication with users and IT management, providing updates on issue resolution and system status.

Assisting in researching emerging software and hardware solutions to enhance operational efficiency. You Must Have: 3+ years of IT support/help desk experience, with Level I and II troubleshooting in a Mac and Google Workspace administrative environment.

Bachelor’s degree in Computer Science, Information Technology, or a related field—or equivalent relevant experience.

Strong written and verbal communication skills with the ability to clearly convey technical concepts.

Experience administering SaaS platforms such as Google Workspace, Slack, Office 365, JAMF or similar MDMs, and password management tools (e.g., Dashlane).

Solid understanding of web conferencing tools (Google Meet, Zoom, Microsoft Teams) for both conference rooms and individual laptops.

Ability to work independently and collaboratively in a dynamic environment.

Exceptional customer service skills with the ability to troubleshoot issues effectively and think on your feet.