Senior Field Service Technician (Remote) This exciting role will be responsible for overseeing the complex equipment service operations, major installations, and customer support across North America and occasionally internationally. A solid understanding of mechanical, hydraulic, and electrical systems, plus the ability to work independently in dynamic, customer-facing environments will be needed to be successful in this role. They are headquartered in Salem, OR and are looking for someone based out of South Carolina to oversee the projects and clients in the Eastern US. The company is a leading designer and manufacturer of grinding, screening, milling, and conveying equipment and complete systems for a variety of industries. If you are an individual who loves to work in client-facing roles and handles major equipment installations as well as troubleshoot existing equipment, this role could be for you!Responsibilities:

Technical Service & Troubleshooting

Lead advanced repairs, troubleshooting, and system optimizations

Oversee complex equipment installations

Resolve mechanical, hydraulic, and electrical issues

Customer Support

Serve as the primary contact for high-level service needs

Help customers with planning for spare parts, upgrades, and maintenance planning

Deliver on-site training and technical support

Documentation & Process Improvement

Develop service manuals, troubleshooting guides, and support materials

Recommend service process improvements

Qualifications:

High school diploma or equivalent

5+ Years of experience in field service, assembly, or industrial equipment support is required

Comfortable with 70-100% travel to client sites for equipment installs and troubleshooting/repairing faulty equipment around the United States, occasionally internationally as well

Strong mechanical/hydraulic/electrical troubleshooting skills

Advanced knowledge of machines and tools, including their designs, uses, repair, and maintenance

Able to read blueprints, equipment manuals, BOMs

Welding/fabrication experience a plus

Excellent communication and customer interaction skills

Class C driver’s license and valid passport are

Ability to climb, lift up to 25 pounds, and work in various environments

Must follow safety protocols and wear required PPE as needed

Strong English communication and documentation skills

Able to work independently, manage multiple tasks, and respond to urgent needs

Proficient with CRMs, Microsoft Office, and Adobe tools

Must meet background, driving, and drug screening requirements

Positive, team-oriented attitude with the ability to thrive in industrial environments

Salary Range:

$80,000-92,000 per year

Work Schedule:

Monday-Friday 6:30am – 3:00pm (unless traveling)