Overview Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years, with innovations, traditions, inspiring stores, irresistible products, and memorable moments for customers and colleagues. This role focuses on delivering outstanding service in our Fine Jewelry and Watch Complex, helping customers feel welcomed, comfortable, and valued. As a Fine Jewelry Sales Colleague, you provide excellent customer service, bringing elegance, expertise, and personalized service to every interaction. You help customers celebrate life’s moments by guiding them to pieces that fit their tastes, preferences, and budgets. With a passion for fine craftsmanship and knowledge of precious metals, gemstones, and luxury brands, you educate and assist customers through consultative selling and genuine hospitality. You will also promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events. You’ll work with your team to achieve sales goals and uphold operational excellence in the Fine Jewelry department. Who You Are Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors Read and understand employment policies and safety rules/procedures in English Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable shopping experience Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation and asset protection compliance Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education Achieve client and protection plan goals in addition to sales goals Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits Meet and surpass daily sales goals by delivering exceptional service Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience 1-2 years of related experience required Essential Physical Requirements You Will Perform Talking, lifting, constant moving, standing, and reaching with arms and hands Standing for at least two consecutive hours, lifting at least 25 lbs, stooping, kneeling, crouching, climbing ladders, reaching above eye level Requires close vision, color vision, depth perception, and focus adjustment Frequent use of computers and other technology, including handheld equipment and cash register, and ability to process register transactions What We Can Offer You Join a team where work is rewarding and fun. We offer a dynamic, inclusive environment with competitive pay and benefits, comprehensive health and wellness coverage, and a 401(k) match. Enjoy paid time off and eight paid holidays, ongoing learning and leadership development, and opportunities to participate in colleague resource groups and volunteer activities. Additional benefits include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here. About Us This is a great time to join Macy’s. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying in-style merchandise, or designing a balloon for the Thanksgiving Day Parade, Macy’s offers unique opportunities to be part of memorable moments in people’s lives. Join us and help write the next chapter in our story — Apply Today! This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy’s Inc. reserves the right to amend this job description at any time. Macy’s Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.

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