Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovating and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. Our brands include Neiman Marcus and Bergdorf Goodman.

Your Role As a Seasonal Retail Associate, you will be working to enhance the client experience with our selling team during our most magical time of year. You will report to a Senior Manager, the team Makes Life Extraordinary by leading with a people first mentality and ensuring exceptional customer service.

What You'll Do

Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs

Serve in different areas of the store based on business needs

Process efficient Point of Sale transactions as needed

Efficiently and graciously handles escalated issues by connecting customer with a member of the management team

Demonstrate follow-up on customer requests, questions and needs

Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty

Partner to support Fitting Room Experiences when needed

Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery

What You Bring

Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services

Familiar with and able to use retail and mobile technologies

Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays