Seasonal Customer Assistance Representative Sr (CAR Sr)

The Seasonal Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. This role is available as seasonal and starts at $24.00 / hour. This position will report to our location at 780 North McDonnell Road at the San Francisco Airport. This position requires a drivers license.

The seasonal window begins May 1st, 2026, cannot exceed 180 days and ends on or before October 28th, 2026.

All people working at SFO are eligible for incentives:

• BART Discount Card: Save $11.02 on your round-trip BART commute
• Citizenship Workshops: Save $700 on your citizenship application cost
• Save on childcare costs. Access a subsidized childcare program for SFO employees, with tuition offered at 75 80% of the market rate cost
• Transportation assistance

Responsibilities include:

• Taking incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Managing outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Providing a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meeting and greeting customers in a friendly and timely manner
• Providing directions and general assistance
• Assisting to assess condition of rental upon return
• Processing returns, check-ins and exit kiosk transactions
• Effectively marketing the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understanding and communicating rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Cleaning vehicle interior and exterior by hand or by operating washing equipment when needed
• Performing various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Performing miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications:

• Must be at least 18 years old
• High school diploma or GED equivalent required
• Some college preferred
• Must have at least 6 months prior customer service retail or administrative support experience
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Apart from religious observation, must be able to work 40 hours per week including weekends/holidays from 2pm to 11pm

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.