H-E-B Customer Service Representative

H-E-B needs energetic and motivated partners willing to work hard and have fun while making our customers feel welcome. No matter what background you bring, or where you are in your career, we welcome you to join our community where people come first. As a Customer Service Representative, you'll be responsible for providing a well-stocked and well-maintained department while providing superior customer service. You'll stock and properly rotate products on a daily basis, while maintaining all department and safety/sanitation standards. Once you're eligible, you'll become an owner in the company, so we're looking for commitment, hard work, and focus on quality and customer service. 'Partner-owned' means our most important resources--people--drive the innovation, growth, and success that make H-E-B the greatest omnichannel retailing company. Do you have a: HEART FOR PEOPLE... commitment to work hard to make sure people come first? HEAD FOR BUSINESS... a strong sense of how what you do affects our customers and our success? PASSION FOR RESULTS... initiative to step up and do what needs doing?

What Is The Work?

Stocking:

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Ensures integrity of shelf tags and signage in department; may create/prepare signage, as needed
• Maintains standards in shrink, safety, inventory control, and sanitation
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products
• Builds, stocks, maintains, and takes down store displays
• Performs the duties of Customer Service Assistant as needed

• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise

• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales

• Cleans and sanitizes sales floor, display cases, prep areas, and equipment
• Properly handles and maintains the operation of all equipment
• Complies with departmental SOPs and store operating procedures

Additional Department-Specific Responsibilities / Pre-requisites

Beauty: Knowledge of beauty and cosmetic aids
Drugstore / General Merchandise: Prepares tags and signs as needed
Grocery: Organizes, cleans, and prepares back area for the night crew and incoming trucks Prepares tags and signs as needed
Texas Backyard: Passion for outdoors Ability to complete Green Thumb training (H-E-B internal training)
Entertainment: Knowledge in the audio/video field Knowledge of specialty products, movies, music, electronics, and video games

What Is Your Background?

Minimum age 18 (mandatory)
High school diploma (or equivalent)
Completion of Company Orientation and Safety Training (upon hire)

Do You Have What It Takes To Be A Fit As An H-E-B Customer Service Representative?

Strong customer service skills
Communication and interpersonal skills
Reading and writing skills
Planning and organizing skills
Can you...
Function in a fast-paced, retail environment, in detailed and precise tasks
Work with customers, staying attentive to their needs
Perform the following, based on your department:

• Beauty: Constantly* reach at waist, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, pivot, pinch, perform fine motor movements Occasionally* sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist, push / pull with arms Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 30 lbs, and manage in excess of 30 lbs
• Drugstore / General Merchandise: Constantly* reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar / radial deviation, extend and flex wrists Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to cold, loud noise, and wet conditions Demonstrate the ability to lift 55 lbs, and manage in excess of 65 lbs
• Grocery: Constantly* reach at waist, pivot, grasp Frequently stand, walk, reach at shoulder, reach at knee, stoop, push / pull with arms, pinch, perform fine motor movements, ulnar/ radial deviation, extend and flex wrists Frequently be exposed to cold conditions Occasionally sit, reach at overhead, reach at floor, bend, squat, crouch, kneel, climb stairs, climb ladders, twist Occasionally be exposed to loud noise, and wet conditions Demonstrate the ability to lift 65 lbs, and manage in excess of 135 lbs
• Texas Backyard: Constantly* reach at waist, grasp Frequently stand, walk Occasionally reach at overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb stairs, climb ladder, pivot, twist, push / pull with arms, pinch, perform fine motor movements Occasionally be exposed to wet conditions and loud noise Frequently be exposed to ambient temperatures Demonstrate the ability to lift 65 lbs, and manage in excess of 65 lbs
• Healthy Living: Constantly* stand, reach at shoulder, reach at waist, pivot, grasp, pinch Frequently walk, reach at overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, cervical flexion Occasionally bend, crawl, climb stairs, twist, push / pull with arms, perform fine motor movements Occasionally be exposed to cold, loud noise, and wet conditions Must be able to lift 50 lbs, and manage in excess of 50 lbs

* While there may be exceptions, the measurements noted are generally defined as--Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5 hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day

** It is partners' responsibility to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and/or carry, the partner must break the box down into lighter, smaller, more manageable components, or ask for assistance from another partner or a manager.