Position Purpose: To serve as the primary point of contact for customer inquiries, feedback, claims and complaints. Providing support for the sales team as available.

Core Value Expectations:

• Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position.

• Provide distinctive quality and unparalleled customer service both internally and externally.

• Demonstrate and promote integrity, respect, and teamwork.

• Invite others to help you grow through living authentically with nothing to prove, lose or hide.

• Evidence humility by actively receiving teaching and mentoring.

Primary Role Expectations:

• Establish and maintain positive relationships with existing customers.

• Acquire all necessary information from the customer for a claim (i.e. Sales Order, Sales Rep, etc.).

• Process Return Goods Authorizations (RGAs).

• Enter customer credits.

• Research and discuss discrepancies with appropriate department(s).

• Manage and research open orders.

• Become acquainted and proficient with post frame and shed construction methods.

• Become acquainted and proficient with our price book.

• Become acquainted and proficient with our various product lines.

• Become acquainted and proficient with our software.

• Help enter Sales Orders when available.

• File claims when defective products are discovered.

• Receiving for special order products.

• Other duties as assigned.

Qualifications:

• Regular and predictable attendance is an essential job function.

• Strong phone skills.

• Great customer service skills are a must!

• Comfortable multi-tasking and prioritizing tasks without guidance.

• Have excellent communication and interpersonal skills with a positive attitude.

• Experience with Office Productivity Tools (Word, Excel, PowerPoint, Outlook) and ability to learn and use ERP systems.

Education and Experience Requirements:

• High school diploma or GED.

• At least two years of related customer-facing experience is preferred.

Physical Requirements:

• Must be able to lift a minimum of 25 lbs.

• Walking, standing, sitting for long periods, climbing, squatting, bending, lifting, and kneeling are all required physical aspects of the job.

Other Aspects:

General:

• Job Type: Full-time

• Hourly w/overtime – based on experience.

• Weekly pay

Schedule:

• 8-hour shift during current Hixwood hours, generally 6:30am – 4:30pm w/ occasional Saturday mornings.

Benefits:

• 401(k)

• Health insurance

• Dental insurance

• Vision insurance

• Health savings account

• AFLAC

• Paid time off

• Holiday Pay

• Voluntary life insurance

• Voluntary disability insurances