Job Summary As a Sales Associate, you will be essential in providing exceptional customer service and ensuring a positive shopping experience. You will assist customers by understanding their needs, offering expert product recommendations, and facilitating transactions. Responsibilities also include maintaining inventory, managing pricing and product displays, and ensuring a clean and organized store environment. Your dedication to service will drive sales and build customer loyalty. At West Marine, our mission is to serve Boaters with a focus on "Know More, Get More, Boat More." Our customers rely on us to fulfill their needs, complete boat projects, or prepare for a great day on the water. Every interaction is an opportunity to exceed customer expectations and foster loyalty. West Marine is a Drug-Free Workplace and an Equal Opportunity Employer. Duties/Responsibilities • Greet and welcome customers as they enter the store. • Engage with customers to understand their needs using open-ended questions and active listening. • Provide detailed product knowledge and suggestive selling to enhance the customer’s boating experience. • Assist customers in selecting products and direct them to the appropriate aisle or location. • Inform customers about available services and assist with special orders or drop ship purchases. • Handle cash, credit, and on-account transactions accurately, including processing returns and managing the register. • Maintain accurate pricing by auditing and tagging merchandise, ensuring proper display and signage. • Assist with inventory management, including receiving, stocking, and replenishing merchandise. • Ensure the sales floor and aisles are neat, clean, and organized, removing any hazards or obstacles. • Support the buy online pick up in store (BOPIS) process and assist with buy online ship from the store as needed. • Alert management to potential security or loss prevention issues and assist in maintaining asset protection standards. • Complete all required training and review standard operating procedures (SOPs) for the position. • Be available to work a flexible schedule, including nights, weekends, and holidays. • Perform other job-related duties as assigned. Required Skills/Abilities • Strong verbal and written communication skills. • Ability to listen actively and respond to customer needs. • Proven sales and customer service abilities. • Familiarity with merchandise. • Point-of-sale systems; ability to learn new systems quickly. • Strong attention to detail and effective time management. Education and Experience • High school diploma or equivalent preferred. • Previous boating and/or retail experience preferred. Physical Requirements • Continuous standing and walking throughout the retail space. • Ability to wear and communicate through a headset continuously. • Frequent climbing, bending, stooping, and twisting. • Occasionally operate equipment, including forklifts. • Must be able to lift up to 50 pounds to shoulder height unassisted frequently.