Overview The primary responsibility of a Sales Associate is to provide an exceptional shopping experience to every customer utilizing Kirkland’s customer service model while assisting with all aspects of operations and merchandising with partnership and direction from the management team.  Sales Associates drive sales growth by flexing into multiple roles including selling, cashiering, replenishing, setting floorsets and/or cleaning. Serving the customer is always top priority regardless of the work area.

Responsibilities

Supports and values Customer Service in both the in store and online (ship to store) shopping experience

Actively engages with all customers modeling exceptional selling behaviors

Greets every customer with enthusiasm, maintains a positive, can do attitude at all times

Proactively engages with customers, reads cues and responds appropriately

Educates each customer on loyalty programs, current promotions and merchandise assortment to support building the basket

Supports the company’s branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal

Achieves or exceeds goals associated with company initiatives and programs.

Assists in the process of the receipt of all merchandise in a safe, timely and efficient manner

Assists in maintaining an efficient and organized salesfloor and stockroom

Assists in maintaining merchandise presentation, pricing and the accuracy of inventory levels

Champions and demonstrates a commitment to Kirkland’s Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit

May perform other duties as necessary

Qualifications

Energetic, people and results oriented, competitive with a drive to succeed

Ability to effectively communicate both written and verbally

Ability to work weekends, holidays and evenings

Ability to read and interpret company directives, handbook and manuals

Ability to work a flexible schedule to meet the business needs of the store

Ability to work independently as well as part of a team

Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product

Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags

Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers

Must be able to frequently communicate with the customers in person, electronically, and telephonically

Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor

Must be able to operate a Point of Sale system, registers and hand held devices efficiently and accurately