DEPARTMENT: Retail Store REPORTS TO:  Store Manager FLSA STATUS:  Non-Exempt POSITION TYPE: Full-Time & Part-TimePOSITION SUMMARY: Sales associates work closely with customers and provide them with product knowledge in terms of features, warranties, special discounts or deals, and any additional information about the product. They should maintain the visual appearance of the store by managing store displays and keep up with trends and competition. Retail sales associates are expected to create and maintain a long-term relationship with the customers in order to achieve sales goals and represent the store in a positive manner. ESSENTIAL DUTIES AND RESPONSIBILITIES:  Greet customers, determine their needs/wants, and recommend merchandise  Advise customers on utilization and care of merchandise, as needed.  Answer any customer questions or concerns in a prompt and friendly manner  Stock and recover merchandise  Keep work area clean and organized  Operate pallet jacks and forklifts, as needed  Ensure proper signage is in place throughout assigned department  General use of computer to check prices and inventories  Assist with inventory preparation  Create special orders, as needed  Safety awareness of anything in store that may be hazard to employees or customers  Promptly handle any customer complaints, questions, or concerns in a professional and friendly manner  Bring in carts from outside  Additional duties, as assigned REQUIREMENTS & QUALIFICATIONS:  Must have a friendly and outgoing personality  Must possess strong work ethic and interpersonal skills  Basic computer skills  Must be able to work a flexible schedule  Ability to:  Effectively communicate with customers, in-person and over the phone  Multi-Task  Maintain a pleasant and calm disposition under stress  Understand and follow oral and written instructions  Demonstrate initiative and effective problem-solving skills within the scope of the position Physical Requirements:  The physical demands described herein are representative of those that must be met by the employee to successfully perform the essential functions of the job. Reasonable accommodation(s) may be made to enable individuals with a “legal” disability to perform the essential functions of this position. This position is very active and requires standing, walking, bending, kneeling, stooping, and climbing all day. The employee must frequently lift and/or move items weighing up to 50 pounds.  PIb647a1318e0a-30070-33048973