Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off

We are currently seeking a motivated and enthusiastic individual to join our team as a Customer Service Representative & administrative assistant. This individual will provide administrative support to all BJC departments. it is critical that this individual have the ability to multi-task, organize and prioritize tasks, and willingly assist other staff where needed. In light of the seasonal selling season, the successful incumbent will have the ability to focus on and prioritize fall and winter projects along with the administrative duties that are most critical and time-sensitive.

Responsibilities:

• Provide exceptional customer service by addressing inquiries and resolving issues promptly.
• Assist customers with product selection and provide detailed information on features and benefits.
• Process sales orders and manage customer accounts efficiently.
• Collaborate with the sales team to identify opportunities for upselling and cross-selling.
• Maintain accurate records of customer interactions and transactions.
• Follow up with customers to ensure satisfaction and gather feedback.
• Stay updated on product knowledge and industry trends to better assist customers.
• Participate in team meetings and contribute ideas for improving customer service processes.

Requirements:

• High school diploma or equivalent; associate degree preferred.
• 1-3 years of experience in customer service or sales roles.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in using CRM software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude and a passion for helping customers.

About Us:
Big John Corporation has been a leader in the industry for over 60 years, providing top-quality products and unparalleled customer service. Our commitment to excellence has earned us a loyal customer base, and our employees thrive in a supportive and innovative work environment.