Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That's how we're UNSTOPPABLE for our employees! Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile, acting as brand ambassadors who create energy and excitement around our products and services. They thrive in a fast-paced environment where technology innovations, customer needs, and the Retail experience are continuously evolving. They build meaningful connections with customers, uncovering needs and educating, demonstrating and recommending device and service solutions. They meet performance targets including sales, customer experience, and quality of sale metrics.

Job Responsibilities

Serving and selling to customers, while providing a best in class customer experience and building loyalty

Consistently leveraging digital tools in interactions and onboarding

Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources

Making the most of their time on shift, seeking information between customers, and learning about innovations in wireless and technology

Partnering with T-Mobile employees across channels, including business and customer service

Education and Work Experience

High School Diploma/GED (Required)

6 months of customer service and/or sales experience, Retail environment preferred

Knowledge, Skills and Abilities

Customer Satisfaction: Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers; effective at balancing customer experience and performance goals. (Required)

Team Building: Desire to be part of the game-changing T-Mobile store team; willingness to work with peers and store leaders, learning and sharing best practices while serving customers and providing resolutions. (Required)

Retail Sales: Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

Licenses and Certifications

At least 18 years of age

Legally authorized to work in the United States

Travel Travel Required (Yes/No): No

DOT Regulated DOT Regulated Position (Yes/No): No

Safety Sensitive Position (Yes/No): No

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays—approximately 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually—paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short and long term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can receive mobile service and home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile's benefits, visit www.t-mobilebenefits.com .

Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder—it's more like a jungle gym of possibilities. We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and culture forward. By applying for this career opportunity, you're living our values while investing in your career growth—and we applaud it. You're unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

#J-18808-Ljbffr