We are looking for assisting the management team with the day-to-day operations of the Retail Store, including both the production activities and the retail sales floor. This includes pricing, loading/unloading trucks, customer/donor service, cashiering, stocking, merchandising, inventory control and record keeping. The Team Lead is also responsible with the overall production, efficiency, housekeeping standards, white board updates, upholding and maintaining safety standards, loss prevention protocols as well as coordination and participation of merchandise flow. Additionally, the Team Lead is responsible for clearly defining roles, responsibilities and requirements for all employees according to management directives holding each employee accountable by setting specific performance expectations, providing the necessary training, direct follow up as well as providing/receiving feedback. Team Lead may be reassigned to any of the three Retail Store locations as deemed necessary by business operations. DUTIES AND RESPONSIBILITIES 1. Manage Day-to-Day Activities Within the Store: Assists management with overall operations of the Store including ensuring store opening and closing procedures are being followed Ensure compliance with all Store policies including but not limited to reporting theft or misuse of company property or other illegal activities. Work a flexible schedule in support of the store opening, production and closing operations including weekends and holidays when necessary Resolve customer complaints in a fair and impartial matter, referring all unsettled disputes to the store manager Supervise and train retail employees in all areas of the Store Assist in performing daily administrative/clerical functions of the store operations and cash transactions Monitor sales transactions associated with purchases and ensure proper sales procedures are followed by sales associates/cashiers Maintain store appearance and expectations according to housekeeping check list Maintain a professional appearance Complies with all store safety and security procedures Assists in line-level function as needed (e.G., sales, receiving, processing, merchandising) Adhere to work schedule Perform other duties as assigned Assist to oversee the production process for all donations, functions, inventory control and adherence to the procedures for receiving and processing Maintain a neat and orderly store that is properly equipped and supplied to meet all budgetary requirements Attends work meetings as scheduled Works with management in regards to overseeing CSR program and volunteers; verifying paperwork, orientation and job assignment. Assess knowledge and skills of volunteers, assigning roles and training as necessary Create an atmosphere of ongoing exceptional customer service for both internal and external customers Communicates daily to issues to manager Assist customer and donors including all complaints or issues Works with staff to maintain a smooth-running operation and resolve conflicts. Assists in completing Daily Safety walks in store to ensure customer, employee and volunteer safety Notify Store staff of store and productions goals, assigning daily duties to ensure goals are met Maintaining a consistent open dialog with all staff 2. Maintain Record Monitors housekeeping log Tracking of CSR & volunteer hours Verifies data tracking of donation records Daily closeout of cash drawers and makes deposits 3. General Responsibilities Assist the management team with daily operations and staffing responsibilities Train new staff and current staff members new policies and programs Conduct team huddles Update whiteboard and have discussion around budget and revenue Qualified candidates must possess strong written and verbal communication skills. Strong problem-solving skills, the ability to work in a fast-paced team environment and the ability to multi-task are required. The Store Team Lead must be able to work with diverse individuals and maintain a professional demeanor at all times. QUALIFICATIONS MINIMUM EXPERIENCE/EDUCATION REQUIREMENTS A minimum of two years supervisory experience in a retail environment. Must have demonstrated independent responsibility for program management and achieving desired results. Must have experience supervising staff. High School diploma PREFERRED EXPERIENCE REQUIREMENTS CERTIFICATES, LICENSES AND REGISTRATIONS Forklift Certification PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to spend the majority of the day on their feet. The employee is required to stand, walk, sit, use hands and fingers to handle and feel objects, tools or controls. The employee is required to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch and crawl. Employees are required to talk or hear, taste or smell. This position requires employees to occasionally lift or move up to 25lbs. Specific vision abilities required by this position include; close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.