Join our team and make a behind-the-scenes impact that keeps our operations running smoothly!

Position Overview

As a part time Retail Support Specialist, you'll be the go-to expert for ensuring share accounts and transactions are completed accurately. You'll troubleshoot issues, answer questions, and follow up on tasks that keep our credit union running efficiently. Your role supports both peers and members, and you'll be recognized as a subject matter expert thanks to your completion of elevated training requirements.

Would you like to join a supportive organization that invests in its employees? Do you want to build a long-term career in the people helping people industry with an established and award-winning company? If so, please read on!

This position earns a competitive minimum starting hourly pay of $22.50 . We provide terrific benefits , including quarterly and annual incentives, a 401(k) plan, paid holidays, and paid time off (PTO) . If this sounds like the right opportunity for you, apply today!

DOW CREDIT UNION: OUR MISSION

In 1937, the country was still in the throes of a severe economic depression that underscored the need for a workable financial plan to enable Dow employees to save for emergencies and obtain convenient, low-cost credit. Two Dow employees heard about the credit union movement, and the rest is history. Today, we serve more than 81,000 members and have over $2.3 billion in assets. Our goal has always been to serve our members to the best of our abilities and provide them with the best value for their money. Every day, we continually strive to improve our level of service by keeping our focus on our members.

In order to do this, we have to hire and retain loyal, team-oriented employees who have genuine care and concern for our members and conduct themselves with integrity and professionalism. That's why we offer competitive pay , excellent benefits , and a positive work culture . We truly respect each other and actively encourage diversity, equity, and inclusion (DEI). We are an equal-opportunity employer.

Retail Support Specialist

What You'll Do:

Provide professional, positive support to peers and members across phone, in-person, and digital channels. Act as a resource for specialized account activities including membership applications, special account types, and outgoing wires. Conduct routine reviews of account activities performed by frontline staff with a strong focus on accuracy and detail. Maintain up-to-date knowledge of policies, procedures, laws, and compliance requirements. Lead and support process improvement initiatives. Contribute to a diverse, inclusive, and collaborative team environment. Required Skills Strong knowledge of branch operations and credit union products, services, and regulations. Excellent communication skills-both written and verbal. Ability to work independently and manage multiple priorities in a fast-paced setting. High attention to detail and discretion with confidential information. Flexibility with scheduling, including occasional hours outside of the standard workday. Proficiency with computers and office software. Working Conditions Office-based role with frequent interruptions and member interactions. Requires sitting, typing, speaking, hearing, and visual acuity. Must be able to lift up to 15 lbs occasionally. Tools & Equipment Personal computer, printer, calculator, multi-line phone system, copier, fax machine, and headset. Qualifications High school diploma or equivalent required. 3-5 years of member/customer service experience required. 1+ years of administrative experience preferred.

Why Join Us?

At Dow Credit Union we're committed to supporting our members and employees. We offer a collaborative work environment, opportunities for professional growth, and a mission-driven culture where your contributions make a difference.

Ready to take the next step in your career? Apply today!