Reports to: Store Manager As a Shift Supervisor, you will be part of the store’s management team. You will supervise store personnel, open the store and be the key holder/supervisor on duty. We want you to help train and coach the store associates, model how to greet and assist our donors/customers, help address complaints/challenges from the team, and keep an eye on the stores overall merchandising, floor maintenance, appearance and cleanliness. Responsibilities and Duties: As part of our Store Management team, everything you do has a specific purpose that links productivity to business results in your store. Your role is to lend support to management for the sales floor, cashiers and select administrative functions. Responsible for the overall management and direction of cashiers and sales floor team members in accordance with policies, procedures and applicable laws. Accountability for verifying and documenting all cash management activities including counts, deposits, drops and petty cash as well as the overview of discounts, refunds, credits and audit balancing. Customer Service - Meet customer needs with a smiling face and remember that the customer always comes first. Always make our customers know that they are important and special to us. Handle all customer questions and concerns. Ensures company records are completed, organized, retained and safeguarded in accordance with company policy and procedure and applicable laws. Ability to create a teamwork atmosphere throughout the store and ensure a positive work atmosphere where team member contributions are valued. Deal with performance concerns promptly, directly, fairly, and respectfully while maintaining a solutions based focus Qualifications: Must be at least 21 years of age Excellent interpersonal customer service skills with a high level of diplomacy Above average written and oral communication skills Ability to set priorities, meet deadlines and multitask while working on a team or independently with minimal supervision Ability to identify opportunities, recommend solutions, make or influence decisions Physical Skill Requirements Lifting and carrying up to 10 pounds Pushing and pulling 4-6 pounds or force Standing 80% of the time Repetitive use of the hands -70% of the time Reaching overhead -20% of the time Pushing and pulling -30% of the time Bending and crouching -40% of the time Grasping items with hands -70% of the time Position Qualifications: Ability to work in a fast paced environment Ability to communicate with floor supervisors and co-workers Demonstrated ability to meet deadlines Ability to stand up at least 8 hours a day Ability to lift up to 50 pounds and push/pull up to 100 pounds when necessary Certification on packing machine and/or forklift Ability to speak conversational English Adhering to company attendance requirements Education and Experience: High school diploma or equivalent 1 year of supervisor experience 2 years in retail management preferred