Retail Supervisor (Full-Time) - Arizona Biltmore
4 Days Old
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
The iconic Arizona Biltmore is located in the heart of the prestigious Biltmore neighborhood in Phoenix. The resort was named the "Jewel of the Desert" since its opening on February 23, 1929. This gorgeous 39-acre property reopened in May 2021 after undergoing a $150 million restoration. It has over 700 rooms, over 200,000 square feet in banquet space spread out over the beautiful property, 9 food and beverage outlets (including 2 restaurants, 2 bars, 2 poolside bars, a gelato shop/caf, and in-room dining), a luxury spa, and 7 pools including a 65' waterslide.
Arizona Biltmore is a LXR Hotel & Resort by Hilton which is a hand-selected collection of unique luxury hotels, offering bespoke service and personal adventures in the world's most intriguing locations. With this, as a team member you will receive the Go Hilton travel benefits in addition to Pyramid's travel benefits. Learn more about our incredible benefits here.
Want to learn more about Arizona Biltmore? Hotel Website, Instagram, Facebook
Overview
The Retail Supervisor is responsible for supervising, motivating, and coordinating daily retail store operations in a professional, courteous, and service-driven manner. Support, train and lead store staff to success by enforcing service standards, suggestive up-selling, in depth product knowledge, creative merchandising, working as a team player, recognizing, and acting on retail related trends and assume financial responsibility for your outlet.
ESSENTIAL FUNCTIONS:
- Motivate and lead Sales Associates to achieve and succeed monthly sales goals and dollar spent per occupied room goal daily by using service standards.
- Implement sales selling and product training techniques for all Sales Associates in order to achieve sales objectives. Implement contests or sales incentives on a monthly basis and recognize top performers.
- Develop staff and assist with merchandise presentation of sales floor, in-store product knowledge, promotional and window displays. Develop an enthusiastic approach to suggesting other plaza shops and their merchandise as a cross-marketing tool.
- Implement weekly tasks and work assignments for each Sales Associates based on inventories, shipment, product displays, customer orders, back stock, and paperwork.
- Assists with completion and delivery of required monthly SOS audits.
- Assists Director of Retail with vendor partnerships including processing of invoices for retail and spa shops and submitting monthly accruals. Assists Director of Retail with partnering with corporate buyers to create and maintain adequate inventory levels for each season.
- Assist in annual budget preparation with Retail Manager by discussing staffing levels, merchandise assortment, store layout, store operations and revenue projections.
- Assist Director of Retail in recruiting and hiring new staff members. Take an active role in the interview process and performance evaluations of staff.
- Demonstrate commitment to making a conscientious effort to eliminate or reduce the risk of injury to our guests and associates, damage to our property or the property of others. Know the correct action to take in the event of an emergency and demonstrate this knowledge by acting appropriately in the event of an emergency.
Qualifications
EDUCATION
•High school diploma or general education degree (GED)
EXPERIENCE
•Prior retail experience, required
•Prior leadership experience, preferred
•Experience in an upscale / luxury environment, preferred
- Location:
- Phoenix
- Job Type:
- FullTime