Retail Store Manager – WATERTOWN Job Summary We are looking for a passionate and customer-focused Retail Store Manager to lead our store team in delivering exceptional service and creating meaningful experiences. This role requires a hands-on leader who thrives in a dynamic retail environment, inspires their team, and is deeply committed to our values: delivering value, showing compassion for others, striving for excellence, and enriching lives through the best retail experience possible. Key Responsibilities Customer Experience – Guided by Our Values Champion the customer journey by building lasting relationships and delivering value through every interaction. Strive to understand each customer's unique needs, guiding them to the right footwear and apparel solutions that fit their lifestyle. Ensure every customer leaves feeling enriched, understood, and confident in their purchase. Promote a store culture that reflects our values of compassion, excellence, and service. Team Leadership & Development Lead, mentor, and work alongside your team to deliver exceptional customer service at all times. Foster a collaborative environment where team members are motivated, engaged, and aligned with our purpose. Provide consistent coaching, feedback, and recognition to help your team grow professionally and personally. Partner with the General Manager to support overall store leadership, strategy, and performance. Product Knowledge & Operational Excellence Serve as the store expert in product knowledge, staying up to date on the latest footwear and apparel offerings, technologies, and customer solutions. Educate your team on proper shoe fitting techniques to ensure every customer receives personalized comfort and support. Demonstrate a thorough understanding of company operations, policies, and procedures, and ensure these are executed consistently throughout the store. Continuously train and empower staff to deliver best-in-class customer experiences through informed, thoughtful recommendations. Store Operations Manage your section of the store with pride, ensuring it is clean, organized, and customer-ready at all times. Ensure product is well-merchandised with the customer in mind, reflecting thoughtful presentation and strategic placement. Maintain inventory accuracy by following company standards and regularly reviewing stock levels. Assist in creating and managing staff schedules to ensure efficient coverage and smooth daily operations. Qualifications 3+ years of retail leadership experience, preferably in apparel or footwear. Proven ability to lead, inspire, and develop high-performing teams. Strong customer service orientation with a passion for helping others. Excellent communication, organizational, and problem-solving skills. Ability to manage time effectively in a fast-paced retail environment. Comfortable working a flexible schedule, including evenings, weekends, and holidays as needed. What We Offer A purpose-driven culture where your leadership makes a real difference. Opportunities for advancement and professional development. Competitive salary and performance-based incentives. Employee discounts and other benefits. Compensation & Schedule Base salary range: $45,000–$55,000 per year, depending on experience and qualifications. Typical schedule includes 1–2 closing shifts per week. Consistent weekday off to support work-life balance. Alternating weekends to ensure fair and flexible scheduling. Average workweek of approximately 41 hours.