Join to apply for the Retail Store Manager role at New Balance . Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. Job Mission Retail Store Managers are in charge of staff, operations, and presentation of their New Balance store. They inspire their team and set the tone, demonstrating our core values of integrity, teamwork, and total customer satisfaction. Major Accountabilities Create and maintain a "Total Customer Satisfaction" culture by ensuring your team is trained on the NB GUEST service model. Set the store's strategic direction to reach sales and budget goals. Hire and develop team members, taking ownership of their growth. Innovate to boost store traffic and meet financial targets. Execute weekly and monthly business routines to ensure smooth store operations. Maintain visual merchandising standards to keep the store looking fresh. Coordinate community volunteer opportunities to strengthen our brand. Analyze market trends with the District Manager to drive sales. Maintain positive employee relations and open communication. Work with the District Manager on coaching and conflict resolution. Conduct regular employee performance reviews. Follow safety protocols diligently. Requirements for Success Must be 18 years or older. 3-6 years of store management experience; more may be required in high-volume stores. B.A. in Business Administration or related field preferred. Proficiency with POS systems and Microsoft Office. Experience in staff development, coaching, and counseling. Knowledge of retail operations including sales, customer service, merchandising, inventory control, budgeting, and loss prevention. Flexible schedule, including weekends and holidays. Physical requirements: ability to lift up to 8 lbs regularly, move boxes up to 50 lbs, stand for long periods, and climb ladders occasionally. Benefits We offer comprehensive benefits including medical, dental, vision, life insurance, 401K, and perks like online courses, tuition reimbursement, student loan support, and work-life balance initiatives. Part-time and temporary associates also receive benefits tailored to their roles. Equal Opportunity We are committed to providing equal employment opportunities and fostering an inclusive environment for all employees and applicants. Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Sales and Business Development Industry: Sporting Goods Manufacturing

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