Overview About This Role: We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Annapolis Town Center studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowans high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting into a Area/Studio Manager and Assistant Studio Manager.
Responsibilities
Customer Service:
Warmly greet and welcome customers, helping create a celebratory environment.
Check customers in or help them book an appointment leveraging POS, technology and software systems.
Help customers choose and style their piercing and hypoallergenic non-piercing jewelry.
Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries.
Sales & Product Knowledge: Promote and upsell Rowans products, including non-piercing jewelry, aftercare kits, and other related items.
Maintain up-to-date knowledge of Rowans product offerings, including materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics by effectively communicating the value of Rowans services and products to customers and converting piercing customers into non-piercing jewelry customers.
Studio Maintenance + Operations: Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products.
Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
Assist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays.
Team Collaboration: Work closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers.
Participate in team meetings and training sessions to continuously improve skills and product knowledge.
Support the team in achieving studio-wide goals and maintaining a positive work environment.
Administrative Duties: Process transactions accurately, including sales, returns, and exchanges.
Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.
Qualifications Experience in retail or service industry is a plus.
You must be able to work weekends, nights and holidays.
Independent thinker with a can-do attitude.
Passion for jewelry and helping customers choose their earrings.
Commitment to delivering exceptional customer service.
Ability to thrive in a busy environment and manage tasks when its quieter.
Enjoy spending time with people and being part of a team.
Friendly, outgoing, and easy to get along with; flexible and willing to lend a hand.
Strong communication and basic math skills.
Physical requirements: ability to climb ladders, bend, lift up to 25 pounds, and stand for an 8-hour shift.
Rowan is committed to providing reasonable accommodations for individuals with disabilities, when feasible with business needs.
Reliable, committed, and dependable.
Part-Time Benefits & Perks Compensation: $15-19 per hour + commission.
401k and Roth IRA Plans.
Generous employee discounts on products and services.
Employee Assistance Program (EAP) Resources.
Team Member Referral Bonus plan for Studio positions.
$15 - $19 an hour
Important note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual on-site interviews, and on-the-job mock cases. We are committed to a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant. If youre on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!
Rowan is an equal opportunity employer. All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (protected characteristics).
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