Description

:  JOB SUMMARY This job is responsible for meeting with customers and selling all available products in a consultative environment in a Highmark Direct Retail Store. This job requires extensive knowledge of all Highmark products, systems, and resources used in stores, including a working knowledge of any necessary Highmark or Highmark-owned ancillary products. The schedule for this role is 8:00 AM – 6:00 PM for Monday + Tuesday and Friday + Saturday (might have to cover shifts Wednesday and Thursday, if needed) ESSENTIAL RESPONSIBILITIES Contribute to store sales in a specific store by serving as a sales representative on the store's weekly schedule: Including sales of all Highmark core products, HMIG products, Highmark Senior products and any additional ancillary products being offered (Dental, Travel, Pet, SNPs, etc.). Come up with new methods/ideas to improve sales and customer experience. Report all such ideas to Store Lead. Execute any necessary store operations in a specific store as assigned by management: Including Ops Manual adherence, SOP adherence, opening and closing responsibilities. Handle any appropriate customer service inquiries. Maintain a high quality store appearance. Must ensure the store is optimally stocked and cleaned. Other duties as assigned. REQUIRED EDUCATION High School Diploma NONE PREFERRED EDUCATION Business Administration EXPERIENCE 1 year of experience in Customer Service, Sales or Marketing in the Health Insurance Industry 1 year of working in a retail store 1 year of selling direct-to-consumer products or services in a health-related industry SKILLS Ability to work a flexible schedule, up to 40-50 hours per week as needed, including weekends, some holidays and evenings REQUIRED LICENSURE Required Annual Medicare/CMS Certifications State specific Producer License for Accident and Health is required or must be obtained within 45 days of hire PREFERRED LICENSURE None LANGUAGE REQUIREMENT ()? None TRAVEL REQUIRED 0% - 25% PHYSICAL, MENTAL DEMANDS AND WORKING CONDITIONS

Office-Based Teaches/Trains others regularly Does Not Apply Travels regularly from the office to various work sites or from site-to-site Does Not Apply Works primarily out-of-the office selling products/services (Sales employees) - Does Not Apply Physical Work Site Required No Lifting: up to 10 pounds Does Not Apply Lifting: 10 to 25 pounds Does Not Apply Lifting: 25 to 50 pounds Does Not Apply As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the email below. For accommodation requests, please contact HR Services Online at