Retail Services Specialist The University of Vermont Print and Mail Department is seeking a Retail Services Specialist to oversee daily financial, operational and marketing activities related to retail services of the Waterman Print and Mail Center. Staff the customer service desk and answer and find resolutions for customer inquiries. Monitor, maintain and train others on customer facing in-office systems (Walk-up copy machines and computer stations). Operate all point-of-sale and service systems (registers, mail metering, UPS and FedEx software). Assist with communications and marketing strategies. Recruit temporary employees and work study students. Actively engage in learning and practicing principles of social justice and inclusion, environmental sustainability and delivering great customer experience. Perform daily deposits and monthly reports. Minimum Qualifications (or equivalent combination of education and experience): High School diploma and three years of experience in a retail and/or customer service environment with demonstrated skills in problem solving, customer service, marketing and/or promotions, cash handling and cash reconciliations required. Experience with word processing, spreadsheet and database software and point-of-sale and on-line ordering systems required. Specific physical requirements may apply based on job functions. Anticipated Pay Range $24/hour to $26.00/hour Other Information: External candidates must complete a 4-month probationary period, Bargaining Unit Position - United Electrical Workers, Occasional evening and/or weekends required (if non-exempt position, may result in overtime), This position is ineligible for telework due to the essential functions, Background Check required for this position, A post-offer pre-employment (POPE test) physical examination is required, FLSA Non-Exempt Union Position Yes, UE ($18.50 minimum hourly rate) Job Location Burlington, Vermont, United States Position Information Position Title Print and Mail OC4 N Posting Number S5730PO Department Print & Mail Center/11580 Position Number 00020850 Percent of Full-Time 1.0 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12 Supplemental Questions Required fields are indicated with an asterisk (*). + How did you hear about this employment opportunity? + Chronicle of Higher Education + HigherEdJobs + Inside Higher Ed + LinkedIn + Seven Days + UVM Employee (Please specify below) + UVM Employment Web Site + Vermont JobLink (Department of Labor) + Other (Please specify below) + Please specify here where applicable. Enter "NA" if not applicable. (Open Ended Question) Documents Needed to Apply Required Documents + Resume + Cover Letter/Letter of Application Optional Documents