Position Summary ​ The primary role of the Sales Support Lead is to oversee all aspects of Retail Operations using Standard Work and the Operations Guest Engagement Model. The Sales Support Lead will train and supervise the operational duties of Sales Specialists 2. Position Description Essential Duties and Responsibilities include the following.  Other duties may be assigned. Support   store leadership in evaluating behaviors, training, and development of Sales Specialists II in operational tasks such as cash handling, complex transactions, and post-purchase order management.

Build   schedules to ensure coverage is optimized to support business needs, as assigned by the Sales Support Manager.

Complete   Daily, Weekly, Monthly, and Quarterly Operations Standard Work in a timely manner.

Utilize   the Operations Onboarding program to facilitate training for Sales Specialist II.   Demonstrate   processes,   provide   hands-on practice, and   conduct   role plays to ensure they receive training on common guest engagement scenarios.

Provide   feedback to the General Manager and direct manager on team members' training progress.

Conduct   Asset Protection Audits to evaluate adherence to Standard Operating Procedures.   Provide   feedback to store leadership when errors and high-risk trends are identified.

Execute   and   manage   Cash and Check Handling Standard Operating Procedures.   Observe   Sales Specialist II behaviors to validate SOP execution and   provide   coaching when necessary.

Assist   Store Leadership in resolving Guest Escalations.   Use   de-escalation techniques to provide optimal customer service.   Observe   Sales Specialist II for proper use of de-escalation techniques,   training   and   coaching   where needed.

Execute   Standard Work and related SOPs for the setup and maintenance of prep kitchen and Beverage Bar to ensure food safety standards are met.

Execute   cash office procedures to exacting standards, ensuring compliance from Sales Specialists II with both observation and review of Cash Office Documents preparation.

Complete   required training in WorkDay and other platforms as assigned, in the expected time frame.   Partner   with store leadership to ensure all required team members have completed Operations training courses.

Conduct   routine talent conversations with management to develop leadership skills and build a talent “bench” for future Sales Specialists II and the Back Office Lead.

Perform   duties as the "Sales Floor Leader" and "Guest Engagement Leader" to drive results that increase sales, as assigned by Store Management.   Monitor   Team Member interactions with guests,   pair   Sales Specialists with Guests, and   maintain   constant awareness of guest pairing with the Sales team throughout the store.

Manage   store supply inventory and budget, as assigned by the Sales Support Manager.   Place   supply orders with approved vendors,   ensure   purchase orders and invoices are accurate, and   provide   them to Accounts Payable in a timely manner.

Operate   as "Manager on Duty" as assigned, with regards to Discounts, Escalations, SKU Checks, Specialty system payments, and order modifications.

Work   Operations reporting daily to resolve potential sales errors and address guest follow-up requests.

Engage   with guests throughout the store,   provide   sales assistance, and   uphold   a high standard of guest service to ensure an exceptional experience.

Qualifications Education/Experience: High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required.   High volume experience is preferred.   Three years of supervisory experience required. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have proficient experience in Microsoft Office programs.   Experience working with Tableau is preferred.

Position Hiring Range The hiring pay range provides a guide for what we would reasonably pay for the position.  Pay will be determined by several factors, including but not limited to: applicant’s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. P ay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Compensation: $14.00 - $18.20 Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.

Benefits Include: Medical Dental Vision 401(k) (full and part time eligible) Vacation Sick Time Flex Spending Account Employee Assistance Program