At T-Mobile, we prioritize YOUR growth! Our Total Rewards Package ensures that our employees receive the same great care we extend to our customers. Every team member enjoys a competitive base salary, along with comprehensive compensation benefits – that's our Total Rewards approach. Employees can enhance their wealth through various avenues like our annual stock grants, employee stock purchase plans, 401(k), and access to free, year-round financial coaching. This is how we show we are UNSTOPPABLE for our team! Job Overview As a Retail Sales Mobile Associate, you will be an integral part of our Retail Team of Experts, embodying the T-Mobile brand. As passionate brand ambassadors, you’ll create excitement around our products and services, fostering significant connections with our customers. This role is fast-paced and constantly evolving, focusing on technology innovations, customer needs, and enhancing the overall Retail experience. You will be immersed in building expertise to uncover our customers' needs and be dedicated to educating, demonstrating, and recommending device and service solutions. In this learning role, you’ll work alongside your team and proactively develop your skills in preparation for advancement to a Mobile Expert position. Successful completion of new employee training is a requirement for this position. Job Responsibilities :

Build proficiency in serving and selling to customers, ensuring a world-class customer experience and fostering loyalty by: - Assisting customers in picking up their shopping journey exactly where they left off, whether they started online, through Customer Care, or in-store. - Exploring individual needs and offering hands-on demonstrations of the latest technology available in-store. - Engaging in side-by-side selling to identify personalized solutions that keep customers connected with their loved ones and lifestyle, including accessories and cutting-edge IoT devices. - Approaching sales and service needs with integrity, compassion, and composure. Develop skills to consistently utilize digital tools during interactions to demonstrate: - How T-Mobile's expanding coverage serves the customers' neighborhood with a fast LTE network. - Why our plans and services enable customers to live unlimited and feel the love while staying connected. - Complete training in T-Mobile's in-store experience, new skills and processes, and resource knowledge. Build partnerships with T-Mobile employees across various channels: - Collaboratively manage the customer experience and resolve issues. - Identify and hand off small business leads successfully. - Support team initiatives and foster an inclusive environment. Education and Work Experience :

High School Diploma/GED (Required) Minimum 6 months of customer service and/or sales experience, preferably in a retail environment (Required) Knowledge, Skills and Abilities :

A passionate customer advocate who genuinely enjoys connecting with others (Required) A competitive spirit with a proven track record in a fast-paced sales setting (Required) A willingness to collaborate with peers and store leaders while resolving customer issues together (Required) Ability to balance customer needs with performance goals effectively (Required) Licenses and Certifications :

Must be at least 18 years of age Legally authorized to work in the United States Travel : Travel Required: No DOT Regulated : DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay : $17.50, with an additional $5.00 per hour during training. Mobile Associates will receive on-the-job training and are eligible for hourly training pay. Upon successful completion, you will promote to the Mobile Expert role and qualify for annualized incentives of $18,000/year. Actual incentives may vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour, including base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant! Benefits : At T-Mobile, our benefits reflect the spirit of One Team, Together! We ensure that our offerings adapt to meet our team members' needs. Full-time and part-time employees have access to the same benefits. We provide comprehensive medical, dental, and vision insurance, flexible spending accounts, a 401(k), employee stock grants, employee stock purchase plans, paid time off, and up to 12 holidays annually, which amounts to about 4 weeks for new full-time employees and 2.5 weeks for new part-time employees. Additional benefits include paid parental and family leave, family-building support, backup care, enhanced family support, childcare subsidies, tuition assistance, college coaching, short- and long-term disability, and various voluntary insurances. We also offer discounts on mobile services and home internet, pet insurance, and access to commuter programs! Never stop growing! As part of the T-Mobile team, you will find a jungle gym of possibilities instead of a corporate ladder! We are dedicated to helping our employees grow in their careers, and by applying for this opportunity, you are investing in your professional future. You are unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, disability status, or any other characteristic protected by law. Discrimination or harassment of any kind will not be tolerated. If you require reasonable accommodation at any stage in the application or interview process, please inform us.