At T-Mobile, we prioritize YOU! Our Total Rewards Package ensures that our team members receive the same level of care we give our customers. Enjoy a competitive base salary and comprehensive compensation package. Employees benefit from numerous wealth-building opportunities, including our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. This is how we support YOU! Job Overview As a Mobile Associate (MA), you will be a crucial member of our Retail Team of Experts, bringing the T-Mobile brand to life. You will be a brand ambassador, creating a vibrant atmosphere around our products and services. Your passion for technology and commitment to fantastic customer experiences will shine in this dynamic role. You will build strong relationships with customers and deepen those connections through education and tailored recommendations for devices and services. This is a fantastic opportunity to grow, and you will work with your team to develop your skills for the next level as a Mobile Expert. Please note that successful completion of new employee training is required. Key Responsibilities: Deliver world-class customer service while selling our products, creating customer loyalty by: - Assisting customers along their shopping journey, whether online, through Customer Care, or in-store. - Understanding individual needs and providing hands-on demonstrations of the latest technology. - Collaborating in side-by-side selling to find personalized solutions that enhance customer connectivity, including unique accessories and cutting-edge IoT devices. - Approaching service and sales needs with professionalism and empathy. Become proficient in utilizing digital tools to: - Showcase our expansive network coverage and services to customers. - Educate customers about T-Mobile’s plans that allow them to live limitless, maintain connections, and enhance their lifestyle. - Complete ongoing training to stay updated on the T-Mobile experience and the latest industry innovations. Foster relationships with T-Mobile colleagues from various departments to: - Deliver a unified customer experience and efficiently resolve any issues. - Identify leads for small business opportunities. - Promote team initiatives and contribute to an inclusive team environment. Education and Work Experience: High School Diploma/GED (Required) Minimum 6 months of customer service and/or sales experience; prior retail experience preferred. Knowledge, Skills, and Abilities: A passionate customer advocate who enjoys connecting and building relationships. A competitive spirit and proven ability to succeed in a fast-paced sales environment. A collaborative team player willing to learn and share ideas while providing top-notch customer service. Effective in balancing customer satisfaction with achieving performance targets. Requirements: Must be at least 18 years of age. Legally authorized to work in the United States. Compensation: Hourly Base Pay: $17.50, plus $5.00 per hour training pay. Within the first 90 days at T-Mobile, you will receive on-the-job training and be eligible for hourly training pay. Upon successful completion, you will be promoted to the Mobile Expert role, with the potential for an annual incentive target of $18,000/year based on performance. All employees at T-Mobile are guaranteed to earn $20/hour, including base pay and incentives. Benefits: T-Mobile offers a strong benefits package that aims to meet diverse needs, including medical, dental, and vision insurance, flexible spending accounts, a 401(k) plan, employee stock grants, paid time off, 12 paid holidays, parental leave, and many more. We also provide discounts on mobile service and home Internet, as well as additional benefits and support programs. Explore how T-Mobile invests in employee well-being and growth regularly. Career Growth: At T-Mobile, we value your career growth. Going beyond a traditional corporate ladder, we provide opportunities for you to explore various roles and advance your career continuously. By applying for this position, you embrace our values and take a step toward your professional development—we support you every step of the way! T-Mobile USA, Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, or any other status protected by law. We encourage individuals with disabilities to apply and request reasonable accommodations as needed.