At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive exceptional benefits just like the love we provide to our customers. All team members will enjoy a competitive base salary and a comprehensive compensation package. Employees have multiple wealth-building opportunities through our annual stock grants, employee stock purchase plans, 401(k) options, and access to free, year-round financial coaching. That's how we're UNSTOPPABLE for our employees! Job Overview As a Mobile Associate (MA), you will be an integral part of a Retail Team dedicated to bringing the T-Mobile brand to life. You will serve as a brand ambassador, creating excitement around our products and services. If you are passionate about the connected world and thrive in a dynamic environment where technology and customer needs are ever-evolving, this role is for you! You will engage deeply with customers, building and nurturing relationships while assisting them in uncovering their needs and recommending device and service solutions. This position is a learning opportunity, equipping you with the skills necessary to advance to the next level as a Mobile Expert. Successful completion of new employee training is required. Job Responsibilities: Provide a world-class customer experience and build loyalty by: - Assisting customers in continuing their shopping journey, whether they started online, with Customer Care, or in-store. - Understanding individual needs and providing hands-on demonstrations of innovative technology and products. - Collaboratively offering personalized solutions that go beyond basic devices and service plans, keeping our customers connected to their passions. - Addressing service and sales needs with professionalism and empathy. Become proficient in digital tools and actively demonstrate: - T-Mobile's extensive network coverage in customers' neighborhoods, showcasing our lightning-fast LTE technology. - The value of T-Mobile plans and services, ensuring customers live fully connected lives. - Comprehensive training on in-store experience, new skills, and company processes while maximizing time on shift to learn about wireless innovations. Foster relationships with T-Mobile employees across various channels, including business and customer service, to: - Ensure seamless customer experience and effective issue resolution. - Identify and hand off small business leads. - Support team initiatives and promote an inclusive workplace environment. Education and Work Experience: High School Diploma or GED (Required) 6 months of customer service and/or sales experience, preferably in a retail environment (Required) Knowledge, Skills, and Abilities: Passion for customer advocacy and a genuine ability to connect with others (Required) Competitive spirit and proven success in a fast-paced sales environment (Required) Eagerness to collaborate with peers and store leaders while learning and sharing ideas (Required) Ability to balance customer needs with performance goals effectively (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Compensation: Hourly Base Pay: $17.50 New Mobile Associates are eligible for incentive pay as they reach training milestones, promoting to the Mobile Expert role with a potential for an annualized incentive target of $18,000/year. All employees are guaranteed to earn $20/hour, inclusive of base pay and performance incentives. With our employee ownership model, every T-Mobile team member can access an Annual Stock Grant. Benefits: We are committed to our team members' well-being, offering a suite of benefits that includes medical, dental, and vision insurance, a flexible spending account, a 401(k) plan, paid time off, and multiple other family support programs. Full and part-time employees may access the same incredible benefits when eligible, which include enhanced family support, childcare subsidies, tuition assistance, and more. We also provide mobile service and home internet discounts, pet insurance, and access to commuter programs. Opportunities for Growth: At T-Mobile, growth is a collaborative journey, not a linear path. We support our employees in their career development because this dedication is essential to our culture and business success. By applying for this opportunity, you are demonstrating your commitment to your career growth, and we are excited to welcome you! T-Mobile USA, Inc. is an Equal Opportunity Employer. We prohibit discrimination based on any status protected by law. We value diversity and strive for an inclusive work environment. If you require accommodation during the application process, please reach out to us.