At T-Mobile, we believe in investing in you! Our Total Rewards Package ensures that our employees receive the same level of support and appreciation we extend to our customers. As a vital member of our team, you will benefit from a competitive base salary and a comprehensive compensation package, embodying our commitment to a thriving workforce. Job Overview: As a Mobile Associate (MA), you will join our dynamic Retail Team of Experts and play a key role in representing the T-Mobile brand. You will be a brand ambassador, creating excitement around our innovative products and services. If you are passionate about technology and enjoy a fast-paced environment, this is the perfect opportunity for you! You will connect with customers, foster relationships, and help them find solutions that best fit their needs. This position is designed for individuals eager to learn and grow, eventually transitioning into the Mobile Expert role. Job Responsibilities: Deliver exceptional customer service by engaging with customers and aiding them in their shopping journey, whether online, through Customer Care, or in-store. Assess individual customer needs and provide hands-on demonstrations of the latest technology available. Conduct side-by-side selling to discover personalized solutions, showcasing not just devices but also accessories and IoT products. Maintain professionalism and a compassionate approach while managing service and sales inquiries. Utilize digital tools to highlight T-Mobile’s coverage and explain the benefits of our plans that keep customers connected. Participate in training to enhance knowledge of T-Mobile's offerings and improve the in-store experience. Collaborate with T-Mobile employees across various departments to enhance the customer journey and resolve any issues seamlessly. Education and Work Experience: High School Diploma or GED (Required) A minimum of 6 months in customer service and/or sales experience, preferably in a retail environment (Required) Knowledge, Skills and Abilities: Genuine passion for customer advocacy and connecting with others. Competitive spirit with demonstrated success in a fast-paced sales setting. Ability to work collaboratively and share ideas with peers and leaders while delivering exceptional customer service. Strong balance between meeting customer needs and achieving performance goals. Requirements: Must be at least 18 years old. Legally authorized to work in the United States. Compensation: Hourly Base Pay: $19.00, plus $5.00 per hour during training. Upon completion of training within the first 90 days, you'll be promoted to the Mobile Expert role with an annual incentive target of $18,000/year based on performance. All employees at T-Mobile are guaranteed to earn $20/hour, combining base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant. Benefits: At T-Mobile, we prioritize our team's well-being with benefits that match their diverse needs. Both full-time and part-time employees have access to the same comprehensive benefits. We provide medical, dental, and vision insurance, flexible spending accounts, 401(k), employee stock grants, paid time off, and much more, totaling about 4 weeks for new full-time employees and approximately 2.5 weeks for new part-time employees annually. Other benefits include mobile service discounts and tuition assistance. Career Growth: As a part of T-Mobile, you have the opportunity for professional development. There are plenty of paths to explore, making it a nourishing environment for your career growth. T-Mobile USA, Inc. is proud to be an Equal Opportunity Employer. We emphasize diversity and inclusion in our hiring practices and do not tolerate discrimination based on any characteristic protected by law. If you require reasonable accommodations during the application or interview process, please let us know how we can assist you. We look forward to welcoming you to our team!