At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees receive the same great care we provide our customers. Team members benefit from a competitive base salary and a comprehensive compensation package that includes an annual stock grant, participation in an employee stock purchase plan, 401(k) access, and year-round financial coaching. This is how we’re UNSTOPPABLE for our employees! Job Overview: Mobile Associates (MA) are key players on our Retail Team of Experts, embodying the T-Mobile brand and energizing our customers around our innovative products and services. In a fast-paced environment where technology and customer needs evolve rapidly, our MAs are dedicated to creating significant connections with every customer. Their exceptional skills in building new relationships and deepening existing ones set them apart in the wireless industry. This role focuses on learning and skill development, preparing new associates for advancement to the Mobile Expert role through successful completion of initial training. Job Responsibilities: Build proficiency in delivering outstanding customer service and sales by: ? Assisting customers in their shopping journey, whether online, through Customer Care, or in-store. ? Understanding individual needs and providing engaging demonstrations of our latest technologies in-store. ? Collaboratively selling personalized solutions beyond basic devices and service plans, including accessories and cutting-edge IoT devices. ? Approaching every service and sales interaction with integrity, compassion, and poise. Utilize digital tools effectively in customer interactions and onboarding to: ? Showcase our extensive coverage in customers' neighborhoods, emphasizing our lightning-fast LTE network. ? Explain how T-Mobile's plans and services empower customers to live unlimited, feel the love, stay connected, and explore further. ? Complete comprehensive training on T-Mobile’s in-store experience, skills, processes, systems, and resources. ? Proactively learn about innovations in wireless and technology to enhance customer interactions. Establish strong working relationships by collaborating with T-Mobile employees across various departments to: ? Enhance the customer experience and resolve issues seamlessly. ? Identify and transfer small business leads effectively. ? Support team initiatives while fostering an inclusive work environment. Education: High School Diploma/GED (Required) Work Experience: 6 months of customer service and/or sales experience, preferably in a retail environment (Required) Knowledge, Skills, and Abilities: Passionate advocate for customer needs who enjoys connecting with others (Required) Competitive spirit with the ability to thrive in a dynamic sales environment (Required) Willingness to collaborate with team members and leaders, sharing ideas while delivering exceptional service (Required) Skillful in balancing customer needs with performance goals (Required) Licenses and Certifications: At least 18 years of age Legally authorized to work in the United States Travel: No travel is required. We offer: An hourly base pay of $19.00, in addition to $5.00 per hour for training. Within the first 90 days, Mobile Associates will receive on-the-job training and training pay. Upon completion, associates will progress to the Mobile Expert role and qualify for an annual incentive target of $18,000, with actual earnings varying by performance and full-time status. T-Mobile guarantees all employees to earn at least $20/hour, inclusive of base pay and incentives. Since we all share in ownership, every T-Mobile employee is eligible for an Annual Stock Grant. At T-Mobile, our benefits reflect our commitment to our team members. Full and part-time employees have access to the same benefits when eligible, including comprehensive medical, dental, and vision insurance, a flexible spending account, a 401(k), employee stock grants, paid time off, paid parental and family leave, and much more. We believe in supporting our employees' well-being and professional growth. Explore all of our fantastic benefits and programs! Never stop growing! Joining T-Mobile means entering a world of opportunities. We are dedicated to helping our employees develop their skills and advance their careers. By applying for this role, you align with our values and embrace your own growth—because we believe that everyone is unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All employment decisions are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, or any status or characteristic protected by law. We are committed to maintaining a workplace free from discrimination and harassment. If you have a disability and require reasonable accommodations during the application or interview process, please let us know.