At T-Mobile, we prioritize your growth! Our Total Rewards Package is designed to ensure our employees receive the same exceptional support we offer our customers. Every team member benefits from a competitive base salary and a comprehensive compensation package. This includes stock grants, an employee stock purchase plan, 401(k), and free access to money coaches year-round. We are committed to making you UNSTOPPABLE! Job Overview As a Retail Sales Mobile Associate, you will play a key role in bringing the T-Mobile brand to life. Acting as brand ambassadors, our Mobile Associates build excitement around our products and services. Your passion for technology and customer connection will help you thrive in a dynamic environment where customer needs and retail experiences evolve continuously. This is a learning-focused position where you will work closely with your team to develop the skills necessary to advance as a Mobile Expert. Successful completion of new employee training is a requirement for this role. Job Responsibilities : Develop proficiency in customer service and sales, delivering outstanding customer experiences while fostering loyalty by: • Assisting customers in continuing their shopping journey, whether online, through Customer Care, or in-store. • Engaging with customers to understand their individual needs and providing hands-on demonstrations of innovative technology. • Collaborating in sales to identify and provide personalized solutions beyond basic devices and service plans, including unique accessories and IoT devices. • Approaching service and sales with integrity and compassion. Become skilled in using digital tools for onboarding and customer interactions to actively demonstrate: • How T-Mobile’s expanding coverage in their neighborhood provides lightning-fast LTE networks. • The benefits of T-Mobile’s plans and services for staying connected and enjoying unlimited experiences. Build relationships with T-Mobile employees across various channels, including business and customer service, to: • Enhance the customer experience and resolve issues effectively. • Identify and refer small business leads. • Support team initiatives and foster an inclusive environment. Education and Work Experience : High School Diploma/GED (Required) 6 months of customer service and/or sales experience, preferably in a retail environment (Required) Knowledge, Skills, and Abilities : A passionate customer advocate with a genuine desire to connect and enjoy the process (Required) A competitive spirit with a proven ability to succeed in a fast-paced sales setting (Required) A willingness to collaborate with peers and store leaders in enhancing customer service and resolving issues (Required) Skilled in balancing customer needs with performance goals (Required) Licenses and Certifications : Must be at least 18 years of age Legally authorized to work in the United States Travel : No travel is required. Compensation : Starting hourly base pay is $17.50, plus $5.00 per hour during training. Within the first 90 days, all Mobile Associates engage in on-the-job training and are eligible for training pay. After successful completion, associates will promote to the Mobile Expert role, becoming eligible for an annual incentive target of $18,000/year. All T-Mobile employees earn a minimum of $20/hour, including base pay and incentives. Additionally, all employees are eligible for an Annual Stock Grant. Benefits : T-Mobile’s benefits reflect our commitment to our team. Full and part-time employees receive the same benefits when eligible. We offer medical, dental, and vision insurance, flexible spending accounts, 401(k), stock grants, paid time off, and up to 12 paid holidays annually. Other perks include parental and family leave, childcare support, tuition assistance, and discounts on mobile services and home internet. Growth Opportunities : At T-Mobile, we encourage our employees to explore career development within the company. By applying for this position, you are taking the first step toward a rewarding career journey with us. T-Mobile USA, Inc. is proud to be an Equal Opportunity Employer, and we do not tolerate discrimination or harassment based on any protected status.