At T-Mobile, we are dedicated to investing in YOU! Our Total Rewards Package guarantees that our employees receive the same great support we offer our customers. Join our team to enjoy a competitive salary and comprehensive compensation package. Employees benefit from various wealth-building opportunities, including annual stock grants, a stock purchase plan, a 401(k), and access to free, year-round financial coaching. This is how we support our employees to thrive! Job Overview : As a Mobile Associate, you play a vital role in our Retail Team, bringing the T-Mobile brand to life. You will be engaged actively with customers in a busy retail environment, serving as an ambassador who generates excitement around our products and services. If you thrive in a dynamic and fast-paced environment and have a passion for technology and customer interaction, this role is for you. Mobile Associates excel at understanding customer needs and building meaningful relationships through exceptional interactions. Your performance will be measured by your sales excellence and your ability to provide outstanding customer experiences. Responsibilities: Engage proactively with a diverse range of customers in a high-traffic retail setting. Utilize digital tools and effectively communicate to educate customers on T-Mobile solutions. Demonstrate the value of our products and services using solution-based techniques. Support customers through self-service options via the T-Mobile app. Receive training on the in-store experience, products, and relevant systems. Stay updated on promotions and enhance your skills to improve customer satisfaction. Collaborate with nearby store locations to ensure thorough onboarding of customers. Engage in skills training, knowledge sharing, and key store operational tasks. Deliver exceptional service, establishing trust and loyalty with each interaction. Proactively reach out to potential customers to drive sales activity. Build relationships with leadership and team members to enhance the customer experience. Education and Experience: High School Diploma/GED (Required) 6 months of customer service and/or sales experience, preferably in a retail environment. Required Skills: Customer Satisfaction: A passionate advocate committed to connecting with customers and providing enjoyment in every interaction. Team Building: A strong desire to contribute to the T-Mobile store team, learning and sharing knowledge with peers and leaders. Sales Drive: Confidence and ambition to excel in a fast-paced sales environment. Must be: At least 18 years old Legally authorized to work in the United States Compensation: Hourly Base Pay: $17.50, plus $5.00 per hour for training pay. Following your onboarding, Mobile Associates can advance to the Mobile Expert role and become eligible for an annual incentive target of $18,000/year, with actual incentives varying based on performance. All T-Mobile employees earn a guaranteed $20/hour, inclusive of base pay and incentives. Benefits: We offer a comprehensive package that includes medical, dental, and vision insurance, a flexible spending account, 401(k), stock options, paid time off, and up to 12 paid holidays. Additionally, we provide perks such as childcare subsidies, tuition assistance, and discounts on mobile services. Growth Opportunities: At T-Mobile, we believe in nurturing your career progression. There are numerous pathways to advance within our team. T-Mobile USA, Inc. is an Equal Opportunity Employer and is committed to fostering an inclusive work environment. We welcome applicants from diverse backgrounds and experiences.