Cuyana is looking for a Full-Time Retail Sales Floor Lead (Keyholder), for our Stanford Shopping Center store location.As a key member to our retail store leadership team, the Sales Floor Lead will maintain personal goals, guide junior team members, create a welcoming retail experience, and ensure consistent day-to-day business operations to help drive the success of the business.Must be available to work a variable schedule including weekends and holidays.FT Benefits: Medical, dental, vision, life, disability; vacation, sick , and holiday pay; commuter benefit, 401k, bonus, and generous employee discount.Compensation range for this role is $22-24/hrRESPONSIBILITIES*Sales & Client GenerationAchieve Sales and KPI targets. Take ownership of delivering strong results; focusing on individual and team goalsFoster exceptional in-store experiences by modeling The Cuyana Customer Journey - Retail Experience and providing on-the-floor direction and coaching to associates.Develop and maintain loyal client relationships through approved outreach methodsProvide customized virtual and in-person styling services through appointmentsProactively reach out to customers about new product launches and brand informationDemonstrate expertise in product and brand knowledge/storySupport the management team in generating new sales opportunities and engaging with clientsPeople Supervise sales floor during manager absence, ensuring client engagement, sales achievement, and task completion Ensure team members are aware of shift goals and support them in achieving them Assist management team in training new associates on customer service standards, product knowledge, and POS Demonstrate honest and effective communication while delivering and receiving feedback Promote a respectful and productive team culture by helping to de-escalate and resolve conflicts when necessary.OperationsFollow opening/closing procedures and ensure compliance with Cuyana policies.Manage inventory tasks, including shipping & receiving and product processingMaintain store appearance and organizationMonitor stock levels, restock products, and ensure visibility on the sales floor. Operate the POS and resolve discrepanciesDelegate tasks to the team and manage sales floor coverageGive back as part of the Cuyana Community (help teammates during peak season, support retail events, volunteer + community events)*Responsibilities may change based on business needsREQUIREMENTS2+ yrs retail experience, 6+ mos leadership exp in a sales driven environment; Apparel / accessories contemporary brand experience, a must; Luxury/ Clienteling experience a plus Proven ability to lead a product and customer centric sales environmentA connection to Cuyana's Fewer, Better philosophyProfessional attitude, strong work ethic and ownership over roleTeam player who thrives in a fast paced environmentStrong leadership, organization, written and verbal communication skillsCapable of handling difficult customer conversationsTechnology savvyFlexible work schedule - weekends, evenings, events, holidaysAble to bend, reach, lift, and move product; Able to carry boxes 25 - 30 lbsA CONNECTION TO OUR VALUESWe look for mission and values-aligned candidates who respect each other and foster an open and supportive environment. We are a team of highly motivated team players who thrive in fast-paced, nimble environments. Cultivate Community - you are honest, inclusive and always willing to lend a handCreate Excellence - you are accountable, decisive and drive for resultsBuild & Evolve - you are curious, look to push the status quo by bringing new solutions, and seek feedback along the way