At T-Mobile, we genuinely value you! Our Total Rewards Package ensures that our employees receive the same exceptional treatment we extend to our customers. Every team member enjoys a competitive base salary along with a comprehensive compensation package. This is what we call Total Rewards! We also provide multiple wealth-building opportunities, including annual stock grants, an employee stock purchase plan, a 401(k), and free, year-round money coaching. This is how we empower our employees to thrive and grow! Job Overview: Mobile Experts (MEs) are essential members of our Retail Team, embodying the T-Mobile spirit. They are passionate brand ambassadors who create excitement around our products and services. With an enthusiasm for the connected world, they excel in a dynamic environment where technology, customer needs, and retail experiences constantly evolve. Their unique ability to engage with customers and foster meaningful relationships sets them apart in the wireless industry. They are adept at discerning customer needs and are committed to educating, demonstrating, and recommending ideal device and service solutions. Mobile Experts meet key performance targets, including sales, customer experience, and quality metrics. Key Responsibilities: Deliver exceptional service and sell to customers while fostering loyalty through a top-notch customer experience. Utilize digital tools for customer interactions and onboarding. Participate in training focused on T-Mobile's in-store experience, skill development, and system knowledge. Maximize shift time by actively seeking information and staying informed about wireless innovations and technologies. Collaborate with T-Mobile team members across various channels, including business and customer service. Qualifications: Education: High School Diploma or GED (Required). Experience: Minimum 6 months of customer service or sales experience, ideally in retail. Essential Skills and Attributes: Customer Focus: Enthusiastic advocate for customer satisfaction, committed to creating genuine connections while effectively balancing performance goals. Team Collaboration: Collaborative mindset, ready to join the T-Mobile store team by learning from peers and leaders while providing solutions for customers. Sales Mindset: Motivated self-starter with the confidence to thrive in a fast-paced sales setting. Additional Requirements: Must be at least 18 years old. Legally authorized to work in the United States. Compensation: Hourly Base Pay: $20.00 Annual Incentive Target: $9,360. Actual earnings may vary based on performance and full-time status. All T-Mobile employees are guaranteed at least $20/hour, including base pay and incentives. Plus, every employee has access to an Annual Stock Grant! At T-Mobile, our benefits reflect our commitment to teamwork and mutual support. Whether you're full-time or part-time, you have access to the same benefits when eligible. We provide comprehensive healthcare options, including medical, dental, and vision insurance; a flexible spending account; 401(k) plans; paid time off and holidays; and many other resources to support you and your family. Additionally, you can enjoy employee discounts on mobile services and home internet! Invest in Your Future! As part of T-Mobile, you'll experience a culture that encourages career growth with possibilities beyond a traditional corporate ladder. By applying for this opportunity, you're taking the first step towards a rewarding career and aligning with our values. You truly are unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to age, race, ethnicity, color, religion, sexual orientation, gender identity, or any other protected status. We celebrate diversity and are committed to creating an inclusive environment for all employees.