ABOUT US This is an amazing opportunity to work for an iconic fine jewelry brand and their flagship retail location in San Francisco, California. As a women-run organization spanning over three generations, our mission is to inspire and empower. We believe that the fine jewelry experience should not be stale or intimidating, but fun, inspiring and accessible. From serving young love birds just starting a family to celebrating the arrival of the first grandchild, we create a personalized experience and build lasting relationships extending throughout generations. We are passionate about people and share all the happiest moments in our customers' lives—it is a joyful business and rewarding career. Our dynamic team of hard-working individuals are encouraged to establish a voice and collaborate in an open and family-oriented workspace. ABOUT THE ROLE This prestigious woman-owned luxury brand is seeking talented and passionate individuals with exceptional service and sales acumen. The ideal candidate is a naturally charismatic individual who is a superstar when it comes to cultivating long-lasting customer relationships. As a Luxury Retail Sales Associate, you will take a consultative approach towards customers by providing style suggestions and fine jewelry education. You will be responsible for guiding a customer through the entire cycle of the customer journey while adhering to the brand's values. In a collaborative and modern office setting, you will work alongside our founder and designer, as well as your fellow Sales Associates. As part of the Carats & Stones team, you will have the opportunity to make a clear impact on the company's growth and culture. RESPONSIBILITIES · Work to create an inviting, personalized, and fun environment for our client · Develop a deep understanding of the merchandise, service offerings, and the brand · Serve as a consultant to client providing advice and relevant recommendations · Providing white glove service to clients and establishing and nurturing new and existing relationships · Effectively utilize available clientele tools and resources to drive sales · Contribute to opening and closing procedures to maintain high visual standards and safety · Actively maintain cleanliness and organization of the sales floor and merchandise presentation · Ensure the communication and participation of all the brand's service offerings, including financing, layaways, warranties, and jewelry inspections · Serve as an active team member with front and back of house operations · Partner with bench jewelers in jewelry cleaning, inspections and repair intakes of customers · Adhere to and support security policies and procedures and inventory checks · Perform other duties and responsibilities, as assigned WHO YOU ARE · You're a people person (you enjoy meeting people, learning about them, and sharing information) · You're always willing to assist your team (teamwork = dream work) · You're resourceful (you can work on your own but are great with team dynamics) · You're fast to adapt as priorities change and are comfortable with technology · You've got integrity (you do the right thing, and you always adhere to company policies & procedures) · You're an innovative problem solver (providing white glove service to our clients and sharing your passion for our brand to assist them is your priority and flexing to provide service recovery when necessary) REQUIRED SKILLS & ABILITIES · Excellent verbal and written communication skills · Excellent interpersonal and customer service skills · Excellent sales and customer service skills · Excellent organizational skills and attention to detail · Excellent time management skills with a proven ability to meet deadlines · Strong analytical and problem-solving skills · Ability to prioritize tasks and seek assistance when appropriate · Ability to function well in a high-paced and at times stressful environment · Proficient with Microsoft Office Suite and quicker learner of technology · Social media experience preferred EDUATION & EXPERIENCE · GE High School Diploma, required. Bachelor's degree or equivalent, preferred · A minimum of 2 years of retail sales or high-level customer service experience · Must be available to work Saturdays REQUIREMENTS · Prolonged periods of standing, sitting, and working on a computer · Must be able to lift up to 15 pounds at times BENEFITS · Medical, Dental, Vision Benefits (Full-Time Employees Only) · 401k Retirement Plan, with company match · Paid Time Off · Generous Merchandise Discount · Open, Dog-Friendly Environment If you are interested in growing with us at Carats & Stones, please send us your cover letter and résumé to Equal Employment Opportunity All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law. Job Types: Full-time, Part-time Pay: $ $35.00 per hour Benefits: 401(k) matching Dental insurance Employee discount Health insurance Paid time off Work Location: In person