Do you enjoy helping customers find the right products, services, and solutions for problems that they are looking to get help with? At Batteries Plus Bulbs we have a fun and exciting team atmosphere where customers come in looking to get help with the things they rely on every day, and you get to be their hero! Through the training we provide, you will learn how to take the necessary time and ask the right questions to really understand what our customers' needs are and then provide a much-appreciated solution. This opportunity will allow you to regularly use your mind, your technical know-how, and your desire to help, make your customer's day and at the same time earn a good living and build valuable translatable skills.

Pay: $20 - $25 per hour (Base plus commission pay)

Our pay structure is based on a base hourly rate, individual and team sales incentives as well as per piece for specific installs and repairs. We provide a $20.00 per hour minimum pay guarantee during your first 6 months so that you have the time to really learn our business. If you perform at a higher level than the guaranteed minimum, during the first 6 months, you will earn more than this guarantee. High-performing team members earn over $25 per hour.

Weekend Shift Differential Pay: In retail being open on weekends is a must. We provide a $2 to $3 per hour pay increase for all weekend shift hours, depending on if your weekend hours are at the standard rate or overtime rate.

Training: No prior experience with our products or services is required as we will take care of the training, all you need is a background in customer service and sales. Paid training for the position will take place in our Salem location M-F for the first 2 to 3 weeks.

If you like to provide excellent customer service, enjoy sales and troubleshooting, and would also enjoy learning to repair consumer electronic devices. We would love to hear from you.

Duties:

Customer Service / Sales

• Greet customers, ask questions, and determine needs
• Look to provide a complete solution
• Operate technology-based Point of Sale system to complete sales transactions
• Inbound phone sales/service
• Install large and small batteries in various devices
• Disassemble / reassemble phones and tablets to complete repairs
• Function as a team player

Merchandising / Inventory

• Inventory stock maintenance and management
• Ship and or deliver to commercial accounts
• Maintain a clean and full store appearance
• Build displays; to better market seasonal products
• Prepare the store for daily opening and closing

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the associate for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

• Previous retail experience preferred
• Comprehensive understanding of the store products
• Advanced customer service skills
• Basic math skills
• The ability to use a cash register
• Strong level of professionalism at work
• Excellent communication and interpersonal skills
• Patience when dealing with difficult customers
• Problem-solving and conflict resolution skills
• Valid driver's license and clean driving record preferred

Physical Requirements / Work Environment

This position requires the associate to regularly stand, walk, and use hands to handle or touch; frequently talk, hear, and lift up to 50 pounds; and occasionally sit, stoop, kneel, crouch, crawl, reach above shoulders, and lift more than 50 pounds.

The position requires the associate to regularly use electrical cables, simple hand tools, a magnifying glass, spot welders, automotive and electronic testing equipment, as well as regular use of a phone, fax, computer, and printer/copier.

While performing the responsibilities of this position, the associate will occasionally be exposed to fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and the risk of electrical shock.

Protective clothing and/or equipment used in this position includes goggles, gloves, and steel-toed shoes.

Reasonable accommodations, if necessary and/or as required by law, will be made available.

A Bit About Us:

Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair, and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus, and we have a lot of fun while we do it. Whether you work in our warehouse, one of our stores, or at our corporate headquarters, our goal remains the same: to satisfy our customers, build trust, and drive business, while nurturing our team and working to be experts in our fields. That's life at Batteries Plus.

Equal Opportunity Employer Disability/Vet