POP MART HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers. POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture. As of the end of 2024, POP MART operates over 500 physical stores and more than 2,300 Robo Shops across 30+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world. Job Overview: As the Operations Manager, you will serve as the operational backbone of the store—ensuring that all systems, processes, and routines run smoothly, efficiently, and in alignment with company standards. From inventory control and stockroom flow to compliance, scheduling, and operational KPIs, you'll help create a frictionless environment where the team can thrive and the customer experience shines. Key Responsibilities: Operational Excellence Oversee and optimize all back-of-house operations, including inventory accuracy, supply management, and shipment processing. Ensure daily store operations meet company standards in areas such as opening/closing routines, cleanliness, safety, and cash handling. Identify operational inefficiencies and implement process improvements to drive productivity. Maintain compliance with company policies, health and safety regulations, and local labor laws. Inventory & Stock Management Manage stockroom organization, stock replenishment, and visual stock flow to support floor readiness. Lead cycle counts, inventory prep, shrink reduction strategies, and loss prevention protocols. Partner with visual and merchandising teams to ensure stock levels support key campaigns and sell-through. Team Support, Scheduling & Structure Create and manage effective scheduling templates that align with store needs and traffic patterns. Monitor labor and payroll budgets, adjusting schedules to stay within targets while supporting business needs. Partner with the General Manager to train, coach, and hold team members accountable for operational responsibilities. Customer Support Enablement Ensure the store is always prepared to deliver a seamless customer experience by supporting stock availability, register readiness, and floor coverage. Act as a resource for resolving operational customer issues, returns, and point-of-sale challenges. Assist with in-store events, floor moves, and seasonal planning. Provide sales floor coverage, deliver exceptional customer service, and perform cashiering duties as needed based on business demands. Requirements: 1-3+ years of retail store management experience. Strong understanding of store-level operations, inventory management, and scheduling. Detail-oriented with a knack for systems, structure, and process optimization. Proven leadership experience with the ability to coach and develop others. Proficiency in POS systems, scheduling tools, and Microsoft Office/Google Workspace. Availability to work a flexible schedule, including evenings, weekends, and holidays. Physical Requirements: POP MART is committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities. The requirements below are representative of the physical demands that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.Ability to regularly lift, carry, and move merchandise and supplies up to 50 lbs. Ability to stand and walk for extended periods (up to 6-8 hours per shift) Ability to bend, kneel, reach, and climb ladders or step stools safely Ability to perform repetitive tasks such as unpacking boxes, tagging items, and stocking shelves Able to work in a fast-paced environment that may require quick movements and multitasking Ability to work in varying temperature conditions, including stockroom and receiving areas Manual dexterity required to operate standard stockroom tools (e.g., box cutters) Preferred Qualifications: Experience in a high-volume or flagship retail environment. Familiarity with operational audits, safety compliance, and retail analytics. Bilingual skills are a plus. Benefits: Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, etc. Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge Career development: we work with you to advance your career through short-term assignments, new experiences, etc. You are flexible while working in a dynamic environment and can effectively prioritize multiple tasks. Most importantly, you enjoy learning new things, love to assist our customers, and contribute to a strong team culture in the store. POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary .**As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.