About Us Arc3 Gases is a family-owned distributor of industrial gases, welding supplies, and safety products dedicated to supporting metal fabrication industries. We emphasize family values and prioritize a people-first approach while providing solutions to our esteemed customers. Our core values are trust, responsiveness, reliability, and technical expertise. Job Summary The Retail Operations Manager at Arc3 Gases plays a pivotal role in overseeing daily store operations, ensuring outstanding customer service, operational efficiency, and workplace safety. As a leader in our company, you will set the tone for a positive store culture, driving success through effective team management, resource allocation, and creating an organized environment. By upholding our core values, you will ensure that both employees and customers feel respected, valued, and confident in our commitment to excellence. Key Responsibilities Sales and Customer Experience Customer Focus: Manage all customer interactions, ensuring exceptional service and prompt responses to inquiries. Issue Resolution: Address customer inquiries and issues efficiently to enhance their experience. Sales Growth: Collaborate with the sales team to discover opportunities for increasing store sales and profitability. Documentation Accuracy: Ensure all quotes, delivery tickets, and sales orders are prepared accurately. Team Leadership and Development Leadership: Mentor and develop your sales team to ensure high performance and accountability. Training Programs: Provide comprehensive training on products, customer service standards, and safety protocols. Onboarding: Facilitate new hire training and integration into the team with ongoing performance check-ins. Professional Standards: Uphold a professional appearance throughout the team. Operational Management Daily Operations: Ensure daily activities, including cash handling and administrative tasks, run smoothly. Route Coordination: Oversee route scheduling and ensure safe and efficient deliveries. Inventory Management: Maintain inventory accuracy and oversee the receiving and stocking of goods. Automated Orders: Adjust replenishment quantities based on monitoring weekly reports. Vehicle Maintenance: Ensure all vehicles are maintained according to safety and operational standards. Branch Operations Guide: Utilize established procedures to maintain consistency across operations. Administrative Excellence Administrative Oversight: Handle all store administrative duties and ensure accurate order processing. Accurate Reporting: Complete all necessary paperwork on time to maintain operational integrity. Order Management: Oversee the processing of orders to ensure timely fulfillment. Performance Monitoring: Track store performance to meet financial goals and implement corrective actions. Cash Management: Supervise cash management processes to guarantee accuracy. Store Presentation and Organization Store Maintenance: Keep the store clean and organized to meet or exceed customer expectations. Store Appearance: Ensure adherence to the 'One Arc3' branch look and feel. Product Display: Regularly assess and organize product displays for customer clarity. Safety Culture Safety Culture: Promote a safety-first mindset and adherence to all safety protocols. Safety Audits: Conduct regular safety checks and respond to concerns immediately. Safety Equipment Management: Ensure all safety equipment and signage are updated and available. Continuous Improvement & Adaptability: Managers should remain informed about new tools and processes, integrating them into store operations effectively. Qualifications and Requirements Education: High school diploma or equivalent required.

Experience: Minimum of four years in a welding and gas or related industry. At least two years in a sales or customer service role. Leadership experience preferred.

Skills: Strong knowledge of welding and gas products preferred. Proficient with office equipment and computer systems. Excellent communication and problem-solving abilities.

Licensing: CDL Class B required or willingness to obtain after hiring.

Physical Requirements: Capability to handle heavy materials including cylinders and boxes. Ability to operate forklifts and drive trucks with lift gates.

Working Conditions Environment: Combination of office and warehouse settings. Physical Demands: Regular handling of heavy materials and operating machinery. Work Hours: Flexible hours needed to accommodate operational demands. Performance Expectations Customer Satisfaction: Drive high levels of service and resolution. Sales Targets: Meet or exceed goals consistently. Operational Efficiency: Ensure smooth operations with minimal disruptions. Team Development: Cultivate a motivated, skilled team. Compliance: Uphold all safety regulations and company policies at all times. We are an Equal Opportunity Employer and value diversity in our workforce.