Retail Operations Manager

New Yesterday

Salary: $60,000-$70,000
Join Hello Adorn as Our Retail Operations Manager
Are you a strategic retail leader who thrives in fast-paced environments and loves building high-performing teams? Hello Adorn is looking for a Retail Operations Manager to elevate our in-store experience, drive operational excellence, and lead with heart.
About Us
Hello Adorn is a fast-growing, design-forward handmade jewelry brand, rooted in quality craftsmanship, a clear brand vision, and a commitment to exceptional customer experience. With both a thriving direct-to-consumer e-commerce presence and a brick-and-mortar flagship store, we offer a fast-paced, purpose-driven environment where creative vision and strategic thinking thrive. As we scale, Hello Adorn remains committed to growing a beautiful brand from a culture of happiness.
What Youll Do
As our Retail Operations Manager, youll be the driving force behind our retail strategy and day-to-day operations. Youll lead a talented teamincluding our Retail Store Associates, Retail Buyer, Visual Merchandiser, and Receiving Specialistand ensure every customer interaction reflects the warmth, quality, and creativity of the Hello Adorn brand.
Retail Operations & Strategy
Monitor financial performance, including revenue, margins, and inventory turn.
Design SOPs and training tools that support operational excellence.
Plan and execute offsite events like Goldie pop-ups, ensuring profitability goals are established, and seamless logistics and staffing.
Team Leadership & Development
Recruit, train, and coach retail staff to foster a collaborative, customer-first culture.
Facilitate team meetings and performance reviews that align with Hello Adorns values.
Analyze staffing needs and trends to support growth and seasonal activations.
Deliver ongoing feedback and development opportunities to elevate team performance.
Customer Experience & Store Management
Champion exceptional customer service across all touchpoints.
Partner with Marketing to create in-store events that drive traffic and brand loyalty.
Manage customer inquiries, repairs, and feedback with care and professionalism.
Create staffing schedules that align with seasonal needs and in-store promotions.
Maintain a safe and secure store environment, collaborating with local law enforcement as needed.
What Were Looking For
Required Qualifications
4+ years in retail management, account management, or business operations.
Bachelors degree in business, marketing, or related field (or equivalent experience).
Proven ability to lead teams, drive sales, and manage inventory systems.
Strong communication and interpersonal skills.
Qualifications
Experience in jewelry or high-value retail.
Familiarity with Shopify POS, YOTPO loyalty programs, and visual merchandising.
Key Skills
Strategic planning and financial analysis.
Team leadership and employee engagement.
Sales and marketing acumen.
Adaptability to seasonal trends and customer needs.
Exceptional attention to detail and customer service.
Schedule
This is a full-time, in-person role based in our retail store. Youll work Tuesday through Saturday, typically between 9AM and 6:30PM.
Apply
Location:
Eau Claire, WI, United States
Job Type:
PartTime
Category:
Sales And Related Occupations

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