Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program and may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care). CONDITIONS OF EMPLOYMENT

Pass Pre-employment Background Check and Subsequent Background Investigation

Complete a Probationary Period

Maintain a Bank Account for Direct Deposit/Electronic Transfer

The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in the U.S. is not required to apply.

OVERVIEW

The Operations Manager focuses on people, process, and performance, managing large teams of staff in high-volume, fast paced warehouse and store locations. This position is responsible for ensuring the efficient operation of a warehouse relative to asset protection, inventory management, safety compliance and basic facility maintenance. The Operations Manager is responsible for maximizing selling potential by ensuring the efficient and effective flow of merchandise from the warehouse and stockrooms to the sales floor. The Operations Manager is accountable for delivering on all aspects of stockroom standard operating procedures (SOP) and achieving the brand standards for shipment processing, replenishment, markdowns, and merchandising.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

Acts as partner and liaison between the National Zoological Park, the Smithsonian Institution and Smithsonian Enterprises Administration.

Ensures proper inventory control procedures are followed to safeguard merchandise and assets and ensure safety and security guidelines compliance.

Oversees flow of goods to ensure inventory is accurate and replenishment to business units is within established stock levels and time frames; directs staff in proper receiving of merchandise and reporting of discrepancies; uses tools to resolve discrepancies.

Effectively prepares, transfers and safely transports merchandise from the warehouse to the store locations and back.

Ensures proper execution of price changes, damages, MOS, RTVs, transfers, cycle counts and other inventory related duties including maintaining appropriate paperwork using an effective filing system.

Plans, prepares, and executes physical inventory; partners with Supervisor and corporate partners to develop the store Shrink Action Plan.

Responsible for all aspects of loss prevention programs related to retail operations in their assigned locations.

Partners with store leadership team to ensure that warehouse and stockroom design is arranged for security and maximum efficiency; maintains cleanliness and efficiency standards daily.

Suggests improvements that will enhance security, replenishment, appearance, and profitability of the store location; participates in store meetings to motivate all employees and share information as needed.

Partners with various groups including store leadership and IT to ensure maintenance and implementation of physical assets and technical equipment; troubleshoots inventory equipment malfunctions and reports defective equipment.

Participates in coordination of construction and special projects as needed; monitors stores to resolve basic maintenance or pest control issues.

Supports participation in Zoo events; interviews, hires, trains and manages a team of supply associates; promotes development and growth of direct reports by setting goals and providing feedback.

Resolves guest issues and special needs situations where applicable; models and maintains a high standard of presentation relative to employee interaction with internal and external guests.

Enforces safety, health and security rules and procedures; ensures staff abides by established policies and holds staff accountable.

Responsible for the safe operation of all Smithsonian Institution vehicles and ensures proper maintenance.

The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. The employee may be required to move merchandise up and down ladders and stairs and use proper equipment as needed. Zoo staff may work outside in varying and sometimes extreme weather conditions, stand and walk for long periods on uneven terrain, and work in confined spaces.

EDUCATION, QUALIFICATIONS AND REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requirements include:

Bachelor’s degree and/or 2 to 4 years of related management experience, or an equivalent combination of education and experience. Retail, warehouse fulfillment or hospitality industry experience is required. Inventory management experience is highly preferred.

Comprehensive knowledge of the range of principles, concepts and methodologies of retail/operations management.

Ability to organize and effectively supervise a diverse staff.

Ability to implement programs and oversee coordination of policies and procedures across multiple store locations.

Ability to prioritize and adjust to a changing workload in a fast-paced environment.

Ability to manage cash receipts and controls and knowledge of secure banking procedures.

Ability to read and interpret Smithsonian Institution and SE Retail policies and procedures and understand and implement standard retail concepts and practices.

Ability to accept written and verbal instructions from Supervisor.

Ability to communicate effectively and professionally in person, over the phone and in writing with a wide range of people.

Ability to safely use equipment such as motor vehicles, pallet jacks, loading dock equipment and trash compactors.

Ability to operate a POS cash register and computerized ticketing system.

Ability to analyze a situation and independently take appropriate action.

Superior interpersonal skills to facilitate staff recruitment, training and development.

Detail and customer service oriented.

Proficiency with Microsoft Office Suite.

Willingness to work a flexible schedule including early mornings, nights, weekends and holidays.

Ability to work in extreme weather conditions, outdoors during weather events, and in confined/limited spaces.

Must possess and maintain a valid United States driver’s license and clean driving record (applicable to National Zoological Park only).

Applicants who wish to qualify based on education completed outside the United States must have credentials deemed equivalent to U.S. higher education; documentation should be included with the application package. Any false statement in the application may result in rejection or termination after employment begins.

Smithsonian Enterprises is a division of the Smithsonian Institution, the world’s largest museum and research organization. The Smithsonian has facilities in 7 states, the District of Columbia and the Republic of Panama supporting over 6,200 employees. Smithsonian Enterprises encompasses Smithsonian magazine, Museum and Zoo stores and parking, Restaurants, IMAX theaters, the Smithsonian Catalog, Consumer products, Educational travel, e-commerce, and commercial media enterprises in book publishing and the Smithsonian TV Channel. The Smithsonian Institution values and seeks a diverse workforce. Join us in “Inspiring Generations through Knowledge and Discovery.”

How to Apply Please forward a resume and cover letter to: sicareers@si.edu. Please include the position title in the subject line. Resumes should include a description of paid and non-paid work experience related to this job, with starting and ending dates (month and year).

What To Expect Next: Once the vacancy announcement closes, a review of your resume will be made against the qualifications and experience for this job. Qualified resumes will be referred to the hiring manager. Relocation expenses are not paid.

Benefits include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).

YOUR PRIVACY IS PROTECTED

Smithsonian Institution

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