Retail Operations Associate
New Yesterday
Operations Associate Inventory & Fulfillment
Department: Operations
Reports To: Operations Manager / Team Lead
Job Summary
We are seeking a detail-oriented and proactive Operations Associate to join our dynamic team within the cannabis retail industry. This role is primarily responsible for supporting the flow of inventory operations, ensuring compliance with regulatory standards, and assisting in maintaining the efficiency and accuracy of our fulfillment and vault processes. The ideal candidate is organized, accountable, and comfortable working in a fast-paced, compliance-driven environment.
Key Responsibilities
Daily Operations
- Perform opening and closing operational tasks in alignment with company SOPs.
- Process and fulfill online customer pick-up orders and in-store kiosk purchases.
- Assist customers with product-related inquiries, including ingredients, harvest/package dates, and cannabinoid content.
Inventory Management
- Assist with incoming deliveries: count packages, verify quantities, confirm expiration dates, and ensure product compliance with state regulations.
- Conduct weekly inventory audits and maintain accurate count records.
- Track and report inventory discrepancies and support virtual inventory movements in METRC under manager direction.
- Refill fulfillment vaults based on real-time POS thresholds and maintain appropriate stock levels.
Product Preparation & Fulfillment
- Organize and maintain the vault by condensing bins, categorizing products by vendor, item, and strain type.
- Label products accurately with required information (e.g., testing data, expiration dates, potency, terpenes).
- Ensure new products are prepared for sale by updating POS with accurate product and testing information.
- Manage and update key inventory tracking tools: new product lists, 86d product lists, low stock alerts, and vendor day selections.
Compliance & POS Support
- Accurately input testing data into the POS system, including expiration dates, cannabinoid profiles, strain classification, and TAC.
- Turn product availability on/off in the POS system based on direction from leads or management (e.g., bundles, vendor day promotions).
- Support inventory waste tracking and documentation as required.
Qualifications & Skills
- Previous experience in retail operations or inventory fulfillment in the cannabis industry required.
- Familiarity with METRC or similar cannabis tracking systems is a plus.
- Strong attention to detail and excellent organizational skills.
- Ability to work in a fast-paced, regulated environment.
- Comfortable lifting/moving boxes and managing physical inventory tasks.
- Reliable, punctual, and able to work a flexible schedule including weekends or evenings.
Working Conditions
- This role involves standing, walking, lifting up to 40 lbs, and repetitive tasks.
- Must meet state requirements for cannabis industry employment, including age and background checks.
Salary
$17 - $19 USD per hour Required Skills
High school diploma or general equivalency diploma (GED)
Previous experience in retail operations or inventory fulfillment in the cannabis industry required.
Highly motivated, self-directed, innovative and able to work independently or among teams with keen judgement, common sense and resourcefulness
Adapts and thrives in a demanding, start-up, fast-paced environment
Operates with a high level of professionalism and integrity, including dealing with confidential information
Attention to detail
Strong attention to detail and ability to troubleshoot problems
Must pass any and all required pre-employment screenings
Must be and remain compliant with all legal or company regulations for working in the industry
Must possess valid drivers license
Must be a minimum of 21 years of age
Must be approved to receive an Agent badge
Physical demands May be required to stand and/or walk for extended periods of time. Must be able to lift
Desired Skills
Inventory management experience in a retail environment
Cannabis industry experience in a retail environment
An understanding of the cannabis rules and regulations; a pursuit to further your understanding and knowledge of the industry and the laws
About Elevated Roots
Elevated Roots proudly operates a state-of-the-art cultivation facility, ensuring that every product we offer meets the highest standards of quality and consistency. With two highly convenient Dispensary locations in Kingston and Halifax and a third retail location coming soon to Abington Elevated Roots offers more than just a routine cannabis dispensary experience.
Theres a reason why more and more cannabis consumers are choosing Elevated Roots. Its not just our outstanding product selection its also our exceptional service. Our in-house cultivation allows us to offer a curated selection of premium flower that reflects our dedication to excellence, sustainability, and the evolving needs of our consumers. Our staff is carefully trained to provide expert guidance and make personalized product recommendations to help you achieve your ideal cannabis experience.
Visit any of our Elevated Roots dispensaries in Kingston, Halifax, and soon in Abington for a truly memorable Cannabis Experience!
Benefits
Employee Discount
Health Insurance- Medical, Dental, and Vision
Paid Time off
Equal opportunity employer
Elevated Roots is an Equal Opportunity Employer. We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment decisions are based on qualifications, merit, and business needs.
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- Location:
- Kingston, MA, United States
- Job Type:
- PartTime
- Category:
- Sales And Related Occupations