The Retail Manager contributes to The Bouqs' mission of revolutionizing the way we commemorate life's moments by coordinating and directing the successful, efficient, and profitable operation of Bouqs retail locations (studios, small-format shops, and shop-in-shops) in order to achieve The Bouqs Retail business objectives.

The Retail Manager will manage the store team and provide thoughtful leadership, work to achieve goals, and serve as an advocate on behalf of the needs of the location in all HQ communications and functions that impact the space. This position will require strong interpersonal and communications skills, business acumen, and an entrepreneurial spirit that exercises creative and resourceful decision-making. The Manager will report to the VP, Retail while ensuring the store operates in the best interest of the company while maximizing potential.

Responsibilities:

Manage daily retail operations, providing direction to guide the day-to-day activities of all team members Oversee the store team, leading the interview, onboarding, and training processes for new hires, as well as monitor employee performance, provide coaching, evaluations, and training to support team growth Lead in-store floral order fulfillment and ensure all products leaving the store meet Bouqs standards and SKU specifications Ensure store is clean, organized, and compliant with safety and brand merchandising standards Maintain inventory accuracy and communicate supply needs to the corporate team Showcase knowledge and understanding of the Bouqs brand, history, product, and cross-channel offerings Drive plans to exceed daily, weekly, monthly, and annual sales targets and KPI goals Lead client sales provided by HQ, including pricing, event support, transportation planning, and coordination with corporate functions Actively gather and cultivate local/regional sales opportunities, building long-term client relationships within the community Communicate company directives, policies, guidelines, and goals to all team members ensuring their accountability in meeting expectations Act as and own onsite relations with partners and customers to ensure smooth operations Qualifications: 3+ years of floral or retail experience, 1 years in a leadership role Flexible availability, able to work 40 hours per week including early mornings and evenings Able to work during the Vacation Blackout Policy dates, including all the weeks leading up to and including Valentine's Day and Mother's Day Strong written and verbal communication and leadership skills Knowledgeable with retail systems and POS systems Able to engage and motivate teams, and to work collaboratively with colleagues Experience managing multiple strategic and operational business functions Proficient in Microsoft Office (Excel, Word, Outlook, etc.) Capable of working with live floral product Able to lift/move up to 30 lbs. and climb a ladder up to 8 ft.

Note : This job description is tailored for a store-based role focused on executing Bouqs designed floral bouquets and arrangements while maintaining respectful relationships in a partnership space. Duties and responsibilities may be subject to change based on the store's needs and production requirements. > Compensation & Perks: Hourly Rate of $28.00-$35.00 (depending on experience) Discounts on The World's Best Flowers!