The Retail Lead is responsible for all service and production in a coffee shop venue, as well as service for a convenience store. Duties include making food & beverages to order following set recipes and standards, offering top-notch customer service, stocking products, setting an example as a lead in your work area, and coaching student/hourly employees on drink and food production, stocking, and service. Required Job Qualifications Six months experience in a foodservice or retail operation. Preferred Job Qualifications As part of our hiring process, we will review all submitted materials (including resumes and cover letters) using a set of qualifications that reflect the needs of this role. Below are the qualifications with examples of the types of experience we look for. Applicants are encouraged to highlight relevant skills and experiences that align with these areas:

Espresso Beverage Experience one year+ making lattes, using commercial equipment, handling high-volume/custom orders)

Convenience Store or Retail Experience 12+ months in foodservice/retail, cash handling, food prep, stocking)

High-Volume Food/Beverage Setting experience in gas stations, mini-marts, busy cafés; peak service roles)

Relevant Education degree or certificate in culinary or hospitality from accredited institution)

Multitasking and Prioritization fast-paced roles, overlapping tasks, adapting to shifting priorities)

Communication and Interpersonal Skills examples of customer interaction, teamwork, conflict resolution)

Customer Service Excellence going above expectations, solving service issues, positive interactions)

Food Safety Certification ServSafe or equivalent; include date and basic knowledge of safety) Note to Applicants: These examples are not exhaustive but serve as helpful guides. We encourage you to use your application materials to illustrate how your background and experience align with the responsibilities and expectations of the position. Essential Duties Job Duty Category Beverage and Food Production Duty/Responsibility Actively prepare made-to-order beverages using espresso machines, blenders, and other coffee shop equipment.

Prepare and serve foods to ensure they meet the highest standards of quality and appearance.

Understand and safely use power operated foodservice production and cleaning equipment.

Meet defined food production standards guided by standardized recipes and menus.

Provide input on beverage and food production volume and inventory levels to ensure services are not disrupted by outages.

Participate in food and supply ordering within a defined work area.

Record and verify necessary food production and service temperatures to ensure the highest standards of safety are met continuously.

Monitor and restock beverages, food and supplies to prevent disruptions in service.

Conduct inventory and forecast future beverage and food and supply needs using defined menus and standardized recipes.

Conduct opening and closing procedures in a defined work area.

Indirectly supervise Foodservice Workers, Dining Services workers, Temporary Hourly Employees, and Student Employee within a defined work area to ensure staff are meeting defined standards of food production, quality, and safety. Percentage Of Time 65 Job Duty Category Convenience Store Operations Duty/Responsibility Monitor and restock items in the Marketplace to ensure full shelves and proper product mix.

Properly handle convenience store items by storing, refrigerating, freezing, or disposing following safety, sanitation, and operation guidelines.

Conduct inventory and orders by gathering data, past and present, to meet the need for future foods and supplies.

Assist and learn how to record and access customer counts, food preparation, production, inventory, and all other information pertinent to maintain inventory levels. Percentage Of Time 20 Job Duty Category Customer Service Duty/Responsibility Always offer exemplary customer service.

Ensure established customer service standards are modeled and met by indirect reports.

Establish and nurture a positive relationship with students, customers, and colleagues.

Model appropriate behaviors that uphold the Universitys Principles of Community. Percentage Of Time 10 Job Duty Category Training, Certification, and Other Duties Duty/Responsibility Attend assigned and voluntary CSU, HDS, and department training sessions to continue improving knowledge and skills.

Successfully obtain the ServSafe food safety certification and maintain certification while employed as a Retail Lead.

Complete other duties as assigned. Percentage Of Time 5 Application Details